This position will meet with clients on a daily basis as well ensure the completion of any associated administrative duties in a timely fashion. In addition, the Shelter Case Manager communicates with other agencies (medical and non-medical) and provides referrals as needed. Case Management of Shelter Clients will be more clinical in nature and done under the guidance and supervision of the supervisor who is an LCSW. These positions will operate within HIPAA compliance regulations, as well as federal, state, local, industry and agency regulations and policies. While employees may be assigned a specific job site and shift, all final candidates must be able to work in all Shelter Service Location Sites (San Mateo, South San Francisco, Redwood City) and have the flexibility to work Day, Swing, Grave shifts as needed in a 24/7 Operation.

EDUCATION

• Masters in Social Work preferred.
• Bachelor's degree in social work or related field.

EXPERIENCE

: Minimum 4 years of experience in the following:

• Working as an advocate with other Non-Profit Agencies;
• Case management experience with a clear understanding of the principles and procedures of case management work and required regulations;
• Mental health counselor or related field;
• Assessment and planning;
• Non-Profit experience working with underserved and transient populations; includes working with and understanding the local community and the various services available to homeless populations;
• Working with populations who have co-occurring mental health, substance abuse and physical challenges;

KNOWLEDGE, SKILLS, AND ABILITIES

• Bilingual and Bicultural English and Spanish not required but preferred.
• Excellent Crisis Management Skills
• Excellent Communication Skills both written and oral. Bilingual/bicultural proficiency in English and Spanish is helpful. Ability to understand and follow oral and written directions in an independent manner.
• Strong computer proficiency is required! Excellent Computer Proficiency with Microsoft Office Suite, ability to quickly learn new database systems (i.e., Clarity Systems). Excellent data management skills- Ability to complete timely data entry and work with information management systems.
• Excellent organizational skills and time management skills- Ability and capacity to efficiently and successfully manage time in a very busy work environment with large client/work load. Ability to multi-task with ease and prioritize effectively. Must be able to successfully manage and maintain accurate records/files in a timely fashion and be able to prepare any necessary data or reports.
• Ability to work and organize required activities according to Samaritan House policies, procedures and best practices which include any related industry, federal, state, or local agency requirements.
• Must have the strong ability to conduct all business and interactions with all constituents in a highly ethical manner demonstrating high level of integrity as well as the ability to maintain appropriate professional boundaries with all constituents.
• Must be able to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. Must be able to maintain professionalism and appropriate composure when faced with escalated situations and must be able to de-escalate situations when needed.
• Excellent ability to work within and meet deadlines.
• Must possess a solutions-based approach to problem solving. Ability to be creative and show initiative.
• Ability to establish and maintain successful and effective relationships with Samaritan House constituents and partnering agencies
• Must have flexibility with work schedule, which may include evenings (swing or grave shifts), holidays and/or weekends as needed.
• Ability to drive to other Agency or partner locations -must have dependable transportation with insurance, and an excellent driving record.

Pay:

$31.50 per hour

Work Location:

In person