Women's and Children's Crisis Shelter Job title:

Supportive Services Case Manager Department:

Supportive Services Reports to: Supportive Services Director For over 46 years, the Women's & Children's Crisis Shelter has provided programs and services that form a critical continuum of response, healing, and prevention to survivors of domestic violence and their families. To encourage survivor self-determination, services are delivered through an intersectional, strengths-based, and trauma-informed lens that aligns with our mission of commitment to provide safety shelter and hope to victims of domestic violence. Reporting to the Director of Supportive Services, the Supportive Services Case Manager ensures that the day-to-day operations of the SS Program meet and/or exceed the program's quality, outcomes, and services to clients. As a member of the organization, the SS Case Manager supports the Director in daily operations of the Supportive Services Program.

Essential Duties and Responsibilities :

Manage in person response for survivors of DV (DART).

• Provides direct advocacy, crisis counseling, safety planning, case management, community referrals to adults and children impacted by domestic violence in person and on the phone using a strength-based, client-centered, trauma-informed approach.
• Assures accuracy of reports and data management.
• Case Management of SS clients; assures development of short-term Case Management Plan(s).
• Ongoing SS activities include: o Answer client business center calls and provide resources and referrals to clients.

o Conducts intakes, screenings, interviews, and assessments of survivor needs. o Ensure our services are well publicized in the community. o Identify barriers to services and advocates for higher quality of services with external service organizations. o Manages crisis situations, adheres to safety and department protocols and provides conflict resolution when needed. o Provides translation and interpretation services for survivors when needed. o Assures development of bi-weekly Case Management Plan(s) of 35 client caseload. o Executes financial, housing, legal, medical, and other domestic violence related advocacies. o Provides direct crisis intervention to clients. o Facilitates support groups for clients in both English and Spanish including but not limited to domestic violence, parenting and various life skills topics. o Facilitates community presentations on domestic violence. o Updates and maintains referral book. o File child abuse reports, as necessary. o Notifies supervisor of urgent program needs, client non-compliance, emergency, and program progress. o Provide monthly, quarterly, and annual statistical reports to supervisor regarding the program. o Maintains a written record of operations in a timely manner through class sign-in sheets, client log, client files and client service activity sheets. o Providing emergency response occasionally to assist a local police office or local emergency room with a domestic violence victim. o Accompanies clients to court and assists with TRO filings. o Maintaining effective services and program for domestic violence victims. o Manage data through Apricot (Internal Database). o Assures & maintains documentation of agency services. o Represents the agency at assigned community meetings; and assures, maintains, and demonstrates professional behavior leadership. o Must have great understanding of confidentiality and ethical conduct, have good writing skills, and be a self-starter as well as a team player. o Develop ongoing referral relationships with health, legal and social service system. o Maintains a written record of operations in a timely manner through client log, client files and client service activity sheets. o Performs additional duties as requested by supervisor. o

Schedule:

M-F, 8am to 5:00pm.

Required Qualifications:

BA/BS from accredited college and equivalent experience. Minimum 1-year experience having worked with victims of crime and/or child abuse. Minimum 1 year case management and supervisory experience. State of California forty-hour Domestic Violence Training Certificate preferred.

• Bilingual English/Spanish preferred.
• Cultural sensitivity.
• First Aid/CPR Training Certificate.
• Knowledge of family structure and community dynamics of population served.
• Ability to accept diverse personal and cultural behaviors.
• Must exhibit flexibility, mature judgment, confidence, and competence.
• Good writing and communication skills.
• Must have current California Driver's License, good driving record and current automobile insurance.

Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Required:

Cleared background check (fingerprinting), valid California driver's license and reliable internet, reliable transportation, and auto insurance. Must have completed or be willing to complete 40-hr California State Domestic Violence certification. (Training will be provided).

Job Type:

Full-time Pay:

$24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Whittier, CA 90602 (Preferred) Ability to

Relocate:

Whittier, CA 90602: Relocate before starting work (Preferred)

Work Location:

In person