Duties Help

WHAT YOU'LL BE DOING DAY TO DAY

As a Case Manager, you will use your knowledge and experience to optimize business results and customer experience by: Receiving, reviewing, and evaluating complaints, inquiries, and submissions from stakeholders regarding the care, safety, and well-being of unaccompanied alien children; determining whether concerns warrant investigation, referral, or other Ombuds action. Conducting investigations through site visits, record reviews, document analysis, and interviews; communicating effectively in English and a primary language spoken by unaccompanied children to gather facts and facilitate stakeholder engagement while safeguarding sensitive information. Analyzing evidence and investigative findings; preparing comprehensive, objective investigative reports documenting facts, stakeholder perspectives, findings, and recommendations for resolution, compliance, and program improvement. Collaborating with Ombuds leadership, care providers, Office of Refugee Resettlement (ORR) officials, and internal and external stakeholders to coordinate investigations, communicate findings, resolve concerns, and support program objectives.