Blingual Case Manager 1st Pain Specialists Sandy Springs, GA Job Details Full-time $50,000 - $58,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Spanish Teamwork Practice management software HIPAA Filing English Customer inquiry handling Personal injury law Case management Attention to detail Health information regulatory compliance Organizational skills Health information management Clinical confidentiality policies

Full Job Description Bilingual Case Manager Pay:

$50,000.00 - $58,000.00 per year Job Description Position Overview 1st Pain Specialists is looking for a driven, detail-oriented Bilingual Case Manager to join our Concierge Care team. This is not a passive administrative role. It is a high-touch, relationship-driven position at the center of the patient experience in a personal injury setting. As a Bilingual Case Manager , you will own a caseload of patients from the moment they begin treatment through the conclusion of their care. Your job is to be the consistent point of contact for your patients, keeping them informed and ensuring their files remain organized and up to date. You are the bridge between the patient, our clinical team, and the legal process surrounding their case. This role requires someone who is organized, empathetic, persistent, and comfortable navigating the intersection of healthcare and personal injury. We are looking for individuals who are motivated by challenges and want to be part of an elite, concierge-level team. Key Responsibilities Patient File & Case Management Manage and maintain organized, up-to-date files for each patient in your caseload from intake through end of care. Ensure all documentation, records, and correspondence are accurately entered and easily accessible. Track each patient's treatment journey, identifying gaps, delays, or action items that need to be addressed. Manage multiple files simultaneously with a high level of accuracy and attention to detail. Ensure all deadlines and follow-up tasks are met without reminders. Patient Communication & Experience Serve as the primary point of contact for your assigned patients throughout their entire care journey. Proactively reach out to patients to provide updates, confirm upcoming appointments, and address any questions or concerns. Deliver a concierge-level experience. Patients should always feel informed, supported, and prioritized. Handle patient inquiries with professionalism, empathy, and timeliness. Legal & External Coordination Communicate with patients' legal teams to provide treatment updates and documentation as needed. Respond to requests from law firms for status updates and appointment summaries in a timely manner. Maintain professionalism and discretion in all communications involving patient and case information. Documentation & Compliance Maintain thorough, accurate records of all patient interactions, outreach attempts, and file activity. Ensure all documentation is handled in full compliance with HIPAA and company confidentiality policies. Support audit readiness by keeping files complete, organized, and properly logged at all times. What We're Looking For Patient-focused. You genuinely care about the people you're working with, and it shows. Highly organized. You can manage a large caseload without losing track of a single file. Proactive communicator. You do not wait to be told; you follow up and stay ahead. Detail-oriented. Accurate documentation and follow-through are non-negotiable. Collaborative. You work well with clinical staff, schedulers, and legal partners alike. Requirements 1+ year of experience in patient coordination, case management, medical administration, or a related field (preferred). Familiarity with the personal injury process or experience in a personal injury medical or legal setting. Strong verbal and written communication skills with the ability to communicate effectively with patients and legal professionals. Excellent organizational skills with the ability to manage multiple cases simultaneously. High attention to detail and commitment to maintaining patient confidentiality. Bilingual (English & Spanish) required. Proficiency in Microsoft 365 and the ability to learn practice management or case management systems. Ability to work independently and as part of a collaborative team. Knowledge of HIPAA regulations and experience handling sensitive patient information.

Compensation & Benefits Salary:

$50,000.00 - $58,000.00 per year

Additional Compensation:

Monthly bonus opportunity

Benefits:

Health insurance Dental insurance Vision insurance Paid time off Opportunities for advancement

Pay:

$50,000.00 - $58,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Case management: 1 year (Required)

Language:

Fluent Spanish (Required) Ability to

Commute:

Sandy Springs, GA 30342 (Required)

Work Location:

In person