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Position Overview Under direct supervision, receives case management instruction necessary for the coordination of customer case records and documents in a field office pertaining to the timely service delivery activities in the Bureau of Field Services/Vocational Rehabilitation Program; performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency's case management system, monitors customer case status and prepares annotated reports for counselor; interacts daily with internal and external customers in person, phone and/or email. Receives instruction and training in developing knowledge and skills necessary in the provision of services to individuals with disabilities through the Vocational Rehabilitation Program. Receives training on the Division's case management system, rules, policy and procedures. Participates in and attends in-service training activities. Communicates in Spanish to those individuals who do not read or speak English. Essential Functions Works with counselor(s) and the case management system to determine daily priority of customer service delivery. Meets with counselor(s) routinely to review case management activities and problems encountered. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions. Requires ability to speak, read, and write Spanish at a colloquial skill level. •Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment Requires ability to travel for training. •All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
SO
State of Illinois
REHABILITATION CASE COORDINATOR I (UMP)
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What they do
A Case Worker is employed by a government agency, non-profit organization, or other social services group to take on the cause of individuals and provide them with advocacy, information, and other services.
$49,675 / year median in Illinois
+10% projected growth
Job Description
Job Requisition ID:
57506Opening Date:
07/24/2026Closing Date:
08/06/2026Agency:
Department of Human ServicesClass Title:
REHABILITATION CASE COORD I
(38141)Skill Option:
UMP CertificateBilingual Option:
SpanishSalary:
Anticipated Salary:
$4,144-$5,429/month ($49,728-$65,148/year) + bilingual payJob Type:
SalariedCategory:
Full TimeCounty:
CookNumber of Vacancies:
1Bargaining Unit Code:
RC014Clerical Employees, AFSCMEMerit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.Position Overview Under direct supervision, receives case management instruction necessary for the coordination of customer case records and documents in a field office pertaining to the timely service delivery activities in the Bureau of Field Services/Vocational Rehabilitation Program; performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency's case management system, monitors customer case status and prepares annotated reports for counselor; interacts daily with internal and external customers in person, phone and/or email. Receives instruction and training in developing knowledge and skills necessary in the provision of services to individuals with disabilities through the Vocational Rehabilitation Program. Receives training on the Division's case management system, rules, policy and procedures. Participates in and attends in-service training activities. Communicates in Spanish to those individuals who do not read or speak English. Essential Functions Works with counselor(s) and the case management system to determine daily priority of customer service delivery. Meets with counselor(s) routinely to review case management activities and problems encountered. Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program. Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. Minimum Qualifications Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions. Requires ability to speak, read, and write Spanish at a colloquial skill level. •Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
Conditions of Employment Requires ability to travel for training. •All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.