Job Title:

Recovery Case Manager Department:

Recovery Services Reports To:

Recovery Services Program Manager /

Director of Recovery Services Employment Type:

Full-time FLSA Status:

Non-Exempt HOURS:

8:30 - 5:00 For over 60 years, Public Advocates in Community Re-Entry (PACE) has provided resources and services to assist justice-involved individuals and their families to lead productive and responsible lives in our community. Our team believes that felonies don't define futures , and that no one's life should be defined by their worst day. To support successful re-entry, PACE works to reduce recidivism. Job Summary The Recovery Case Manager plays a vital role in supporting clients throughout their recovery or behavioral health treatment journey. This position is responsible for coordinating a comprehensive continuum of care, providing resource linkage, managing logistics, and advocating for clients to ensure long-term stability and sustained recovery. Acting as a central navigator, the Recovery Case Manager removes structural barriers to recovery by assisting with housing, employment, and healthcare navigation. Key Responsibilities

Intake & Assessment:

Conduct comprehensive assessment to identify the client's strengths, resource deficits, medical requirements, and structural barriers to recovery.

Care Planning:

Develop, implement, and track individualized service plans (ISPs) in close collaboration with the client and the multidisciplinary clinical team.

Resource Linkage:

Connect clients to critical community resources, including stable housing, medical, mental health services, transportation, and childcare.

Income Support:

Assist clients with navigating legal or entitlement paperwork (FMLA, SNAP, SSI/SSD).

Advocacy & Liaison:

Serve as the primary liaison between the client and external entities such as landlords, probation officers, legal representatives, and family members.

Crisis Intervention:

Utilize trauma-informed care and de-escalation techniques to manage behavioral crises and provide recovery and harm reduction support.

Care-Coordination:

Coordinate proactive transition plans ensuring placement in sober living environments, booking travel, and aligning outpatient counseling.

Compliance & Documentation:

Maintain highly accurate, timely, and confidential client records in the case management database, Efforts to Outcomes (ETO). Joint Position Responsibilities

• Helps navigate recovery support systems.
• Provides clients with ongoing education regarding substance abuse, mental health, and other health and wellness information.
• Finds creative and effective solutions to complex problems and justifies prioritization when needed.
• Make follow-up calls after all referrals are made. Ensure all referrals are documented.
• Ability to facilitate recovery support groups as needed and addiction education groups.
• Ensure communication is made with the criminal justice monitoring agency (i.e. probation/parole/community corrections officers, etc.) to inform them of services PACE provides and recommendations on any additional service needed.
• Provide case notes for every intervention (i.e., appointment, phone call, etc.) in the client services database (ETO). Maintain confidentiality and standards of ethical practice.
• Addresses barriers to successful re-entry and recovery and serves as a case manager and advocate.
• Advocate to ensure delivery of necessary services.
• All other duties as assigned. Minimum Qualifications

Education:

Bachelor's degree in social work, Psychology, Counseling, Human Services, or a related behavioral health field preferred. High School Diploma or equivalent required.

Experience:

Minimum of 1-2 years of direct experience in recovery support and case management.

Knowledge Base:

Strong foundational understanding of addiction behavior, trauma-informed care practices, regional social safety-net resources, and the recovery ecosystem. Essential Skills & Attributes

Communication:

Exceptional active listening and interpersonal skills to build rapport while maintaining strict professional boundaries.

Organization:

High proficiency in time management, case tracking, and managing a caseload of 15-20 clients simultaneously.

Technical Literacy:

Intermediate proficiency with standard office software (Microsoft Office Suite) and experience navigating electronic database systems.

Emotional Intelligence:

Strong conflict resolution abilities, patience, and a non-judgmental, empathetic approach to human services.

PACE VALUES

• Always represent PACE, Inc. in the most professional way, especially when in the community.
• Attend and actively participate in all staff meetings.
• Maintain regular and consistent contact with all members of the PACE team.
• Dress, speak and conduct yourself in an appropriate and professional manner.
• Always advocate for persons with criminal histories.
• Ensure the delivery of services which are reflective of PACE, Inc.

directives. How to

Apply:

Please send your resume, a cover letter explaining why you are the perfect fit for this position, and any relevant portfolio work to pace@paceindy.org. Our organization seeks to attract talented professionals who possess a strong belief in our mission and a commitment to customer service and relationship-building. PACE is proud to be an equal opportunity employer.

Expected hours:

40.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person