POSITION

Recovery Works Liaison

MAIN LOCATION

1314 N. Meridian St., Indianapolis, IN 46202

HOURS:

8:30 - 5:00 PACE, Inc. Organizational Overview For over 60 years, Public Advocates in Community re-Entry (PACE) has provided resources and services to assist justice-involved individuals and their families to lead productive and responsible lives in our community. Our team believes that felonies don't define futures, and that no one's life should be defined by their worst day.

Position Description:

The Recovery Works Liaison assists individuals in their recovery journey. The Recovery Works Liaison will play a crucial role in ensuring the smooth transition for individuals into treatment and/or recovery housing.

POSITION REQUIREMENTS

Must have a minimum of a bachelor's degree. Preference given to social work, criminal justice, or related areas of study. Must have experience and/or a working knowledge of the criminal justice system, mental health care and recovery services. Must have experience utilizing teleconferencing technology such as ZOOM, Microsoft Teams, etc. Must have experience with data collection and reporting including the utilization of Microsoft Excel. Strong attention to detail and exceptional customer service delivery. Experience with working with diverse populations within a community, social service, or health care setting. Excellent Communication skills. Ability to work within a team environment as well as working well independently. Strong data entry experience is required. Recovery Works Liaisons must not have any contracts and/or agreements with referring agencies to avoid conflict of interest.

POSITION RESPONSIBILITIES/DUTIES

Interview clients seeking services in a compassionate manner, primarily utilizing telecommunication devices and data management utilization effectively. Refer clients to appropriate community resources to provide a continuum of care and supportive services within 24-48 hours. Ensure follow-up calls are made to clients following all referrals made. Ensure accurate client tracking into data management systems following referrals. Encourage and motivate clients to follow their service recommendations. Provide monthly reporting to the Program Manager on number of referrals made including status of referrals, client demographics, etc. Provide crisis intervention, information and referral resources, and case management services as needed. Assess needs of clients to determine appropriate referral service delivery. Answer all correspondence from clients regarding services needed. Remain up to date on community agencies in assigned region, including status of available services, eligibility requirements, etc. Ensure contact communication from criminal justice referring agency (i.e. probation/parole officers, etc.) regarding status of referrals. Provide referral case notes for every intervention (i.e., appointment, phone call, etc.) with clients into the client services database as required. Attend training when necessary. All other duties as assigned.

PACE VALUES

Always represent PACE, Inc. in the most professional way. Attend and actively participate in all staff meetings. Maintain regular and consistent contact with all members of the PACE team. Ensure the delivery of services which are reflective of PACE, Inc. directives. How to

Apply:

Please send your resume, a cover letter explaining why you are the perfect fit for this position, and any relevant portfolio work to pace@paceindy.org. Our organization seeks to attract talented professionals who possess a strong belief in our mission and a commitment to customer service and relationship-building. PACE is proud to be an equal opportunity employer.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person