Company Overview Springboard Community Services is dedicated to supporting families and children through comprehensive social services rooted in community engagement. With a rich history of evolving alongside Baltimore's growth, we are committed to empowering vulnerable populations and fostering resilient families.

Summary/Objective:

Under the direct supervision of the Director of Client Services, the Family Violence Project case manager will provide crisis intervention services that emphasize safety planning, short-term and long-term service coordination, and follow-up to victims of crime and family violence. This position will offer support in connecting clients to vital resources, entitlements and benefits, as well as information about the criminal justice process, victim rights and other victim service programs. The case manager will provide personal advocacy and legal advocacy, as well as court and medical accompaniment, as necessary. The goal will be to manage the immediate crisis and also lay the groundwork for a more in-depth involvement with the Family Violence Project. This position is a regional position and is expected to travel regularly through central Maryland to other program locations.

Primary Duties and Responsibilities:

Coordinate the referrals of all victims seeking services within the Family Violence Project. Provide crisis support, information and referrals regarding personal safety planning, entitlements, and victim services resources. Create a personal service plan unique to each victim/family. Arrange shelter accommodations for victims and children and provides emergency assistance as needed. Conduct a crisis assessment on all victims referred to the Family Violence Project. Educate victims regarding issues related to their particular crime. Refer and transfer the victims to the appropriate clinical staff for individual or group therapeutic services. Participate in ongoing Outreach activities within the Family Violence Project. Provide service coordination and follow up for victims of crime and family violence. Maintain collaborative working relationships with outside agencies, including the child advocacy center, police department, State's Attorney's Office, victim service providers, schools and local hospitals. Participate in scheduled supervisory sessions with Director of Client Services to provide feedback regarding direct services, program and other issues, which may impact the program. Active participation in case management team meetings to assist with ensuring the clients receive appropriate and timely services and to provide input to enhance service delivery for program participants. Maintain timely documentation in accordance with agency policies in the confidential electronic health record system used by the agency. Maintain statistics regarding service delivery and other services provided to victims of crime and family violence as necessary. Maintain awareness of community resources. Manage other tasks assigned.

Competencies:

Ethical and Professional Behavior

• Adheres to ethical standards, demonstrates professional conduct, and maintains self-awareness in all professional activities. Cultural Competence
• Demonstrates cultural awareness, sensitivity, and inclusive practices in all professional interactions. Communication
• Clearly conveys information and ideas through a variety of media. Tailors messaging to audiences and ensures understanding. Problem Solving
• Assess situations, analyze options, and implement effective solutions when faced with new or complex challenges. Adaptability
• Willingness and ability to change plans, approaches, or behaviors in response to shifting conditions or unexpected obstacles. Embracing new information, ideas, and approaches without resistance, and encouraging others to value change. Collaboration
• Works effectively with others, sharing ideas, and adjusting to new team dynamics or workflows. Builds strong working relationships with colleagues and external partners. Organization & Time Management
• Identifies and focuses on the most important tasks, addressing high-impact issues first, and adjusting priorities as needed. Maintains clear plans and schedules to ensure tasks are completed efficiently and deadlines are met. Consistently achieves results within deadlines, maximizing output, and minimizing wasted time. Client Focus
• Prioritizes client satisfaction in decision-making and service delivery. Resilience and Self-Care
• Continuously building personal resilience and practicing self-care to maintain well-being in high-stress environments.

Supervisory Responsibilities:

This position has no supervisory responsibilities

Required Education and Experience:

Bachelors in a Human Service Field required, Masters preferred. A minimum of one-year experience providing crisis services to families. Knowledge of and ability to work with persons of diverse backgrounds. Knowledge of crisis counseling skills. Knowledge of dynamics of victims of crime, trauma, and family violence.

Required Certificates, Licenses and Registrations:

Current Driving License Safe Driving Record Work Environment:

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a regular office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics are as follows: The Case Manager will need to work in different locations for the agency at different times, varying on the needs of clients and staff support

Physical Demands:

The physical demands of this position representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position are as follows: Routine office mobility Must be able to remain in a stationary position 50% of the time.

Travel:

The FVP Case Manager must be able to transport her/himself to meet with clients, other agency and community partner locations and assigned locations as necessary in a timely manner.

Work Authorization/Security Clearance Requirements:

Must be eligible to work in the

United States EEO Statement:

Springboard Community Services is an equal opportunity employer and provides equal opportunity to all qualified individuals without regard to race, natural or protective hairstyles, color, religion, sex, national origin, age, marital status, sexual orientation, citizenship status, pregnancy, genetic information, disability, gender identity, veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodations Statement:

Must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Pay:

$22.63

• $23.

00 per hour Expected hours: 37.5 per week

Benefits:

403(b) 403(b) matching Dental insurance Flexible spending account Health insurance Life insurance Loan forgiveness Paid time off Referral program Retirement plan Vision insurance

Education:

Bachelor's (Required)

Experience:

Providing Crisis to families: 1 year (Required)

License/Certification:

Drivers License (Required) Willingness to travel: 25% (Required)

Work Location:

In person