Phone Counselor

Position:

Phone Counselor

•

CrisisLocation:

Westminster, MDStatus:

Full-Time, Overnight shift (12am-8am)Make an impact in the community you call home with Sante's compassionate and experienced Carroll County Crisis Response Team.

Sante is seeking a Full-Time Phone Counselor to work on-site with our crisis intervention team in Westminster, MD. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning. This is an

IN-PERSON

role. You will be required to work onsite at the Westminster location.

What You'll Do:

• Triage incoming crisis calls and obtain client information.
• Conduct assessments and dispatch appropriate resources when needed.
• Deescalate clients in crisis over the phone.
• Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
• Effectively communicate client's needs while making internal agency referrals.
• Knowledge and familiarity with community resources, both mental health and non-mental health.
• Complete documentation in an accurate and thorough manner.

What We Require:

• Bachelor's Degree in Human Services or a related field of study OR five (5) years of experience working on a crisis hotline.
• Valid driver's license and proof of current automobile insurance.

What You'll Get:

Pay Range:

• $19.00
• 21.50 per hour, based on experience.
• Additional 20% shift differential for working overnights

Schedule:

Overnights:

12am to 8am, Monday to Friday

• Full Time Benefits
• Robust Retirement Plan
• 403(b) with company match to support your future.
• Health Coverage That Cares
• Comprehensive medical, dental, and vision insurance.
• Time to Recharge
• Generous paid time off and sick leave.
• Celebrate You
• Enjoy your birthday off every year!
• Training & Growth
• Ongoing development programs and career advancement opportunities.
• Culture of Purpose
• A welcoming, inclusive environment w you belong.
• Employee Assistance Program
• Confidential support for life's challenges.
• Wellness Perks
• Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards
• Through our Awardco platform and referral program.
• Exclusive Discounts
• Enjoy deals through FunEx and more.
• Life and AD&D insurance provided at no cost.
• Short and long-term disability coverage.
• Optional legal assistance and transferable life insurance.
• Pet insurance for your furry family.
• Ancillary plans like critical illness, accident, and hospital indemnity.
• Financial Flexibility
• Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.

We believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Who We Are:

Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive....Visit the Employer site for more details