A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
Redfield Case Managers provide wraparound case management services to youth attending Redfield Academy-an alternative education setting for Washoe County students at risk of dropping out of high school. These students have the opportunity to recover credits and work toward graduation with a traditional diploma, either at Redfield or through re-entry into a traditional school setting. Case management services emphasize strengths, sustainable solutions, and community support. Case Managers assist youth and families through advocacy, crisis intervention, academic and graduation planning, and facilitation of support systems. Our wraparound model is family-driven, rooted in strengths, and supported by a collaborative team-based approach. Redfield Case Managers also work closely with school district personnel, teachers, and support staff to address barriers to student success.
Supervision:
This position has no direct supervisory responsibilities.
Duties:
Develop a thorough understanding of the agency's mission, strategic focus areas, and overall objectives, actively contributing to their success. Read, understand, and consistently apply all agency and department policies and procedures, and adhere to ethical standards and applicable regulations. Maintain a comprehensive knowledge of agency programs and community resources to provide accurate information and referrals during case management. Provide wraparound case management services to youth and families, including intake assessments, individualized service planning, and ongoing progress monitoring. Conduct intake assessments to evaluate clients' academic, emotional, and social needs, along with family dynamics. Facilitate access to services and referrals, including mental health, housing, education, employment, and supportive resources. Provide crisis intervention, de-escalation, and short-term stabilization services as needed. Create and implement individualized service and graduation plans for students enrolled in Redfield Academy. Monitor student progress, collaborate with teachers, and adjust support plans based on evolving needs. Attend IEP meetings and advocate for student accommodations and supports. Conduct outreach to identify youth in need of Redfield Academy services. Participate in truancy-related efforts such as sweeps, and School Attendance Review Boards (SARB). Maintain accurate documentation and case notes in designated case management databases, ensuring confidentiality and compliance with agency standards. Prepare and submit monthly reports, case summaries, and eligibility documentation for program compliance. Provide transportation for youth and families when needed. Participate in in-service training and staff development opportunities. Participate in program-related activities, including staff and parent meetings, and Redfield events (e.g., field trips, awards ceremonies). Perform additional duties as assigned to support the agency's mission and contribute to the overall success of its programs. Core Competencies (Qualities of an Effective Case Manager): Builds consistent, trust-based relationships with opportunity youth using a trauma-informed and strengths-based approach Demonstrates strong youth engagement and retention skills, including proactive outreach and re-engagement strategies Maintains a balance of accountability and support, holding high expectations while meeting youth where they are Effectively identifies and removes barriers impacting participation, including housing, transportation, education, and behavioral health needs Develops and maintains individualized service plans aligned with education, workforce, and long-term goals Functions as a systems navigator across education, workforce, probation, and community service providers Communicates effectively and collaborates within multidisciplinary teams, including instructors, job developers, and leadership Maintains accurate documentation, compliance, and data integrity aligned with program and grant requirements across multiple data systems. Responds effectively in crisis situations with stabilization, de-escalation, and appropriate referrals Demonstrates cultural responsiveness, professionalism, and adaptability when working with diverse youth and families Focuses on measurable outcomes including high school completion, credential completion, and employment or postsecondary placement
Minimum Qualifications Needed Knowledge of:
Positive youth development and adolescent behavior Education systems, especially for at-risk youth Community agencies and resources Case management and wraparound principles Trauma-informed care and crisis response Special education, graduation plans, and IEP processes School attendance laws and intervention strategies Ability to: Keep appointments punctually, be organized and demonstrate follow through Express ideas clearly and concisely both orally and in writing Adhere to schedules and specific timetables Use good organizational skills and the ability to be task-oriented Work with families of diverse backgrounds and beliefs and adapt service delivery accordingly Problem-solve in stressful situations Use excellent inter-personal skills, including intangible qualities (e.g., friendliness, openness, non-judgmental attitude, enthusiasm, empathy etc.) Work collaboratively with staff, school district personnel, and community agencies Perform all job duties including being able to lift up to 40lbs, walking up or down stairs, and sitting at a computer for long periods of time. Serve as a role model (positive attitude, professional dress, demeanor, and behavior Work as a member of a multidisciplinary team Special Requirements Able to pass complete background check. Bachelor's degree preferred in Related Field or equivalent combination of education and experience in early childhood through adolescence. Bilingual (English/Spanish) required. Must have reliable vehicle for work and clean driving record Must possess a valid Nevada Driver's License, and proof of insurance for utilizing a personal vehicle for company business. Work requires some weekend and evening hours. The Children's Cabinet is an equal opportunity employer and encourages persons to apply regardless of their race, sex, sexual orientation, veteran status, color, religion, national origin, age, handicap, familial status, political affiliation or beliefs. It is the policy of the Children's Cabinet, Inc. that all employees are employed at will of both the employee and the Children's Cabinet. #Cabinet26
