About the Role We are seeking an organized, detail-oriented Case Manager to join our growing Commercial team. In this role, you will manage commercial matters submitted for mediation and arbitration, serving as the primary point of contact for clients and neutrals. Your work will ensure exceptional service delivery and strengthen the organization's relationships across the alternative dispute resolution (ADR) community. Key Responsibilities Manage all phases of the administration of commercial claims from inception through conclusion Apply all applicable rules, protocols, and procedures related to ADR case administration Coordinate deadlines, communicate with parties, counsel, and neutrals, and monitor case statuses Work with senior management on ADR program implementation and new business opportunities Prepare materials for business development and respond to inquiries about NAM's services Assist in invoicing and processing payments in conjunction with accounting and finance team members Collaborate with internal departments to maintain excellent client service and case administration

Qualifications Required:

Bachelor's degree or Paralegal certificate 2-3 years of experience as a paralegal or in legal services, support or administrative positions Excellent organizational and time management skills Superior written and verbal communication skills Ability to work onsite in our Garden City, NY office

Preferred:

Experience in litigation and/or ADR industry

What We Offer Salary:

$70,000 annually + bonus (good faith estimate commensurate with experience)

Benefits & Other Eligible Compensation:

Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and additional voluntary benefits and perks. National Arbitration & Mediation (NAM) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. About Us National Arbitration & Mediation (NAM) is a premier provider of Alternative Dispute Resolution (ADR) services, delivering efficiency and results to clients throughout the U.S. and globally. Through its market-leading technology and secure virtual and hybrid forums, NAM offers a streamlined alternative to traditional litigation. With an exceptional roster of neutrals and concierge-level case administration, NAM is the ADR partner of choice for over 10,000 commercial entities and half the Fortune 100.