POSITION SUMMARY

With direction and guidance from the shift supervisor, case managers will deliver on-site trauma informed social services at our Sanctuary NYC site. Working cooperatively with hotel operations and security staff, case managers will welcome, engage, and provide ongoing support to asylum-seeking families with children as they begin new lives in New York City. Case managers will complete culturally sensitive assessments to identify strengths, barriers, and service needs; make referrals to address those needs; and coordinate with City agencies, immigration services, and other community-based organizations.

JOB RESPONSIBLITIES

Case managers will carry caseloads of approximately 25 families Culturally sensitive registration, intake, roster tracking, and assessment. Bilingual Spanish/English case management. Referrals to community-based programs and organizations.  Coordination with interpretation and translation services. Coordination with the NYC Department of Education (DOE) on student registration, school placement, attendance, transportation, and troubleshooting as needed. Referrals to ESL instruction. Referrals for childcare. Medical care coordination. Coordination with the Mayor's Office of Immigration Affairs (MOIA). Referrals to immigration legal services. Other tasks as necessary to facilitate delivery of necessary services to clients, including distribution of meals.

REQUIREMENTS

Bachelor's degree or relevant social services experience with people who are vulnerable and have experienced significant trauma. Excellent verbal and written communication skills Ability to learn quickly and problem-solve. Strong organizational skills. Ability to work independently and as part of a team. Basic understanding of immigration laws and procedures. Preferred qualifications Fluent in English and Spanish (written and spoken) Bachelor's degree in social work or other human services field + two years of relevant experience working with people who are vulnerable and have experienced significant trauma. Solid understanding of trauma and experience delivering trauma-informed services Crisis intervention experience. Knowledge of immigration laws and regulations Understanding of child development and child welfare

Job Types:

Full-time, Part-time Pay:

$50,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Loan forgiveness Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance People with a criminal record are encouraged to apply Ability to

Commute:

Jamaica, NY 11435 (Required)

Work Location:

In person