Essential Function To complete screenings for Medicaid recipients to determine eligibility of services reflecting the difference levels of social determinants of health. Principal Activities Provide empathetic and culturally competent screening for social determinants of health to community members telephonically, virtually and/or in-person. Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification. Receive, prioritize, monitor, and triage screenings and referrals that require service connections across community-based organizations . Managing incoming referrals received to ensure successful and timely connections are made between clients (community members) and the appropriate community partner that best meets community members' needs . Document progress and action taken with each referral and every interaction in the WNY Integrated Care IT platform, as required . Conduct In-Home Assessments with community members Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organization or to redirect the referral to another provider, if necessary. Handle consumer questions and concerns with excellent customer service, empathy, and patience. Attend WNY Integrated Care Screening/Navigation Workgroup. Demonstrates excellent customer service on phone, in-person, via email and in all aspects . Position will be required to abide by policies and procedures that support federal, state and local HIPAA and Fraud, Waste, Abuse regulations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States Job Qualifications Bachelor's degree in the Human Services Field, prefered Experience in a Human Service environment. Must have reliable transportation Communicates well verbally and in writing. Proficient in Microsoft Office. Maintains a clean and safe working environment. Effectively manages multiple tasks and priorities. Understands and performs job results in a non-judgmental manner. Ability to interpret policies, procedures, and other written materials. Accepts supervision and follows through with supervisor recommendations. Treats colleagues, staff, and program participants with respect. Must be able to comply with HIPAA requirements. Interpersonal communication skills People with disabilities are strongly encouraged to apply Behavioral Competencies Shows Compassion Drives for Results Communication -

Verbal & Written Follow Up Negotiating Multi-taking Organizational Skills Integrity Active Listening Skills Team Player Job Type:

Full-time Pay:

$19.00 per hour Expected hours: 35.0 per week

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person