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Local Office on Aging

Options Counselor

Career Insights for Case Manager

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What they do

A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.

$49,511 / year median in Virginia

+8% projected growth

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Job Description

Options Counselor Local Office on Aging Roanoke, VA Job Details Full-time $55,000 a year 11 hours ago Benefits Paid training Health savings account Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Referral program Qualifications Writing skills Driver's License Bachelor's degree
Human Services Social Work Full Job Description Description:
Every veteran deserves the chance to age or heal on their own terms, in their own home. At LOA, that's exactly what you'll help make possible. What we're looking for : a
  • Veterans Directed Care (VDC) Options Counselor
  • to be a trusted guide for veterans navigating self-directed, in-home care.
You'll be part case manager, part advisor, and part advocate: assessing needs, building individualized spending plans, and coaching veterans through the ins and outs of managing their own care team, all while keeping programs compliant and veterans supported. This isn't a desk job with a script. It's a role for someone who can walk into a veteran's living room, earn their trust, and walk out with a plan that actually works for their life. What you'll do :
  • Conduct in-home assessments and reassessments to determine eligibility, needs, and risk
  • Develop and oversee individualized spending plans in line with VA and VDC guidelines
  • Coach veterans through their responsibilities as employers ( hiring, training, and supervising their own care workers)
  • Monitor spending and outcomes, flag compliance risks, and keep documentation audit-ready
  • Represent LOA with VA partners, community agencies, and stakeholders What you'll bring :
  • Bachelor's degree in Social Work, Gerontology, Community Organization, or related field (preferred)
  • 5+ years of progressively responsible experience in program coordination, compliance, counseling, or human services
  • Sharp independent judgment who can manage a complex caseload
  • Strong writing and reporting skills, and the people skills to mediate hard conversations
  • A valid Virginia driver's license and the willingness to travel across Virginia and bordering states
Why LOA:
You'll have autonomy, a mission that matters, and the satisfaction of knowing your work keeps veterans out of nursing homes and in the communities they fought for.
Pay:
$55,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid training Professional development assistance Referral program Vision insurance Application Question(s): How do you feel about receiving a $1000 sign-on bonus after successfully completing 90 days of employment? What experience do you have working with computers, software and general technology?
Willingness to travel:
50% (Preferred)
Work Location:
Hybrid remote in Roanoke, VA 24019