Permanent Supportive Housing Case Manager (PSH Case Manager) The Southeast Tennessee Human Resource Agency - 3.5 Dunlap, TN Job Details Full-time $19.02 - $20.84 an hour 3 days ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Employee discount Life insurance Retirement plan Qualifications Housing case management Serving clients Outdoor work experience Motivational interviewing Client services Human Services Social Work Associate's degree Experience working with individuals from underserved communities

Full Job Description Agency Overview:

The Southeast Tennessee Human Resource Agency (SETHRA) is one of nine Human Resource Agencies in the State of Tennessee serving primarily 10 counties in the southeast region. SETHRA provides a plethora of community services to vulnerable populations serving 50,000+ people each year. Our programs include everything from public transportation, justice services, and aging and disability services to food, utility, and housing assistance. At SETHRA, our work is rooted in service, collaboration, and compassion. We believe meaningful change happens when talented, purpose‑driven people come together to support one another and the communities we serve. Our team culture values integrity, open and healthy dialogue, mutual respect, and shared accountability—while still making room for laughter, connection, and celebrating wins along the way. If you are passionate about helping others, thrive in a collaborative environment, and want your work to make a real impact every day, SETHRA offers a rewarding place to grow and serve.

MINIMUM QUALIFICATIONS

• Associate's degree in social work, human services, or a related field; OR two (2) years or any combination of relevant education and experience in the homeless services, social work, human services, counseling, justice services, or mental health services field. Experience with chronically unsheltered clients preferred.
• Training or experience sufficient to perform the essential duties of the job will be considered.
• Willing to work as a general case manager, providing on-site and in-the-field services, as staffing and as client needs may require.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES REQUIRED

• Knowledge of Housing First Principles; PSH Compliance Standards
• Familiar with CoC Program Standards;
• Knowledge of allowable support service activities under CoC funding;
• Knowledge of other client services SETHRA offers (LIHEAP, CSBG, transportation, etc.)
• Motivational interviewing and practices; working with persons in unsheltered and crisis situations; regional homeless service providers and
• resources for individuals and families.
• Ability to maintain a positive, healthy, and safe work environment in accordance with policies and regulations.
• Skill in prioritizing work; prioritizing needs of individuals; analyzing basic data and reports; creative problem solving; situational awareness; handling multiple tasks simultaneously; collaborating with external partners; and
• Excels in communication and interpersonal skills as applied to interaction with coworkers, supervisor, outside agencies, homeless neighbors and others sufficient to exchange or convey information and to receive work direction; Physical Demands Positions in this class typically require: Frequent and some strenuous walking, being outside in all types of conditions, lifting up to 20 lbs.

; frequent bending, lifting, kneeling, sitting, crawling, climbing. Walking on uneven surfaces. Expected to work outdoors in all weather conditions including rain, heat, cold, humidity. Work is frequently outside of the office and includes frequent travel. May encounter poor living conditions.

Work Environment Light work:

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. Travel Regional travel is expected for this position Position Type and Expected Hours of Work This is a full-time position at 37.5 hours per week. Days of work are Monday through Friday. Other Duties This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement SETHRA provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, disability, genetic information, veteran status or any other legally-protected category. This equal-opportunity policy applies to all aspects of application for employment and the employment relationship. Full-Time Benefits

• State of Tennessee Retirement System
• Paid Time Off
• Life Insurance
• Medical, Dental, and Vision Insurance
• Paid Holidays
• 37.

5

Hour Workweek Job Type:

Full-time Pay:

$19.02 - $20.84 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person