JOB TITLE

Pathway Case Manager

WORKSITE LOCATION

Gulf Bend Regional Plaza, 6502 Nursery Drive, Suite 100, Victoria

TX 77904 STARTING PAY

$18.47/HR

EEOC CODE

Professional

FLSA STATUS

Non-Exempt SHIFT :

Fulltime; Monday through Friday, 8:00am to 5:00pm

JOB PURPOSE

Provides services to individuals identified at risk for suicide and assigned to the Suicide Safe Care Pathway program. Completes Columbia Suicide Severity Rating Scale (C-SSRS) safety planning, and effective coordination of appropriate community services to reduce symptoms of severe and persistent mental illness or serious emotional disturbance and to prevent admission of an individual to a more restrictive environment as needed.

EDUCATION AND EXPERIENCE

Required:

A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or is a registered nurse. (Social, behavioral, and human services are psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education.)

Preferred:

At least six months' experience in providing mental health services to adults, children and adolescents preferred.

DEGREE AND/OR CERTIFICATION REQUIRED

BA/BS in field specified above or licensed as a Registered Nurse in the State of Texas.

ESSENTIAL FUNCTIONS AND DUTIES

1. Provides services to individuals in the Suicide Safe Care Pathway program according to Center policy, Grant contract, and HHSC Zero Suicide Initiative. 2. Collaborates and cooperates with other GBC staff, community organizations, and the individual's family/collateral as needed. 3. Completes

C-SSRS, CALM

check list, and safety plan at every visit. 4. Refers and links customers to other resources and services in the community as needed. 5. Completes Hospital follow-up services as needed. 6. Completes Intake Screenings as needed 7. Participates in team meetings as scheduled by supervisor 8. Completes all paperwork according to Center Policy and

HHSC ZEST. 9.

Assists in managing the Pathway caseload and program tracking. 10. Completes other work duties as assigned by Supervisor 11. Provides services in the community, clinic, and/or the customer's residence. 12. Provides information and feedback to assist in meeting contract measures as requested.

PHYSICAL

REQUIREMENTS and

ENVIRONMENTAL CHECKLIST

Abilities required to perform the essential and marginal tasks of this job: Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Climbing stairs, Ability to count, Ability to read, Simple grasping, Ability to tell time. Work site and environmental conditions that apply to this job: Travel by car 75% of time, Excessive noise/intermittent, Outside, Inside, Excessive heat, Excessive cold, Excessive humidity, Slippery/uneven walking surfaces, Working closely with others, Working alone.

CRED/PRIV REQUIRED

Yes

DRIVING REQUIRED

Yes KNOWLEDGE, SKILLS, ABILITIES, and

COMPETENCY

1.

Program specific:

Assists in tracking and monitoring caseload of individuals assigned to the Pathway. Requires travel within the 7 counties. Work is performed under the general supervision of the Program Manager with considerable latitude for the exercise of discretion and independent judgment.

Exhibits cooperative teamwork with other staff to accomplish the efficient operation of the program. 2.

Communication:

Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization. 3.

Task management:

Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines. 4.

Confidentiality:

Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence. 5.

Conflict resolution:

Ability to solve problems and resolve issues. 6.

Interpersonal skills:

Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisors, individuals, co-workers, and groups of people at all levels of activity, contributing to a strong spirit of teamwork. Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment. 7.

Code of Conduct, CORE Values:

Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan. 8.

Customer service:

Demonstrates appropriate responsiveness to internal/external customer needs. 9.

Dress code:

Adherence to Center Dress Code to present a professional appearance and conduct when representing the Center. 10.

Fleet:

Completes fleet checklist as required. Report all fleet problems directly to the Program Director within 24 hours of identifying problem. Uses GeoTab key fob in fleet vehicles and maintains road safety compliance.

OTHER REQUIREMENTS OR CONDITIONS

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. Liability insurance required. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Safe driving record as defined by Gulf Bend Center. Must have computer experience to include Microsoft Word, Excel (beginner to intermediate level), Outlook, Adobe Acrobat, and Teams. Ability to type 40 wpm. Ability to operate office equipment (copy machine, fax). Must complete all training requirements prior to the due date. Attend required training and team meetings. Relias training and any other training required for the role is 100% compliant. Must maintain regular and reliable attendance, including compliance with the telework agreement. This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm or agreed upon hours 100% of the time, to ensure consistency and completeness of the program's processes. Evening and weekend work may be required as job duties demand.

AAP/EEO STATEMENT

Gulf Bend Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws. This policy applied to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.