Case Manager - Intake &Gudardianship Family Service of Roanoke Valley - 4.5 Roanoke, VA Job Details Full-time 8 hours ago Benefits Health insurance Paid time off Qualifications Driver's License Full Job Description Family Service of Roanoke Valley (FSRV) is hiring a Case Manager to fill a dual-role position: serving as the first point of contact for individuals seeking counseling services, and providing ongoing case management and advocacy for adults under FSRV private guardianship. Counseling Intake Answer and assess incoming service requests by phone, in person, and through referrals Schedule appointments, verify insurance, and connect clients to the right programs or community resources Maintain intake records, waitlists, and referral documentation Respond to crisis situations and follow agency protocols for safety and mandated reporting Guardianship Case Management Provide person-centered case management for adults under FSRV guardianship, consistent with Virginia DARS standards Conduct client assessments and develop individualized care plans; maintain monthly face-to-face contact Advocate for clients in hospitals, nursing homes, assisted living, and community settings Assist clients with benefits enrollment (Medicaid, Medicare, etc.) and attend court proceedings as required Maintain accurate, timely records and provide on-call support as needed What We're Looking For Bachelor's degree in Social Work, Human Services, Psychology, or a related field (relevant experience may be considered) At least 1 year of experience in social services, behavioral health, case management, or a related setting Strong communication, organizational, and advocacy skills Sound judgment and the ability to work independently with a diverse caseload Comfortable working with vulnerable populations including older adults, individuals with disabilities, and those with mental health needs Valid driver's license, reliable vehicle, and willingness to travel throughout the Roanoke Valley service area Benefits Supportive, mission-driven team environment Trauma Informed Work Culture Health Insurance Paid time off FSRV is an Equal Opportunity Employer.