The Energy Services Intake Worker provides initial contact and guidance to appropriate services for person(s) seeking benefits under public assistance programs. This position also determines eligibility for Wisconsin Home Energy Assistance Program (WHEAP). This is a full-time, Monday-Thursday (36 hours per week) position. This position follows a part-year work schedule and is active during Western Dairyland's peak Energy Services season. Employees generally work from mid-to-late August through the end of May and are off during the summer months. Actual employment dates may vary each year based on program needs. Essential Functions Perform initial screening for individuals seeking assistance under public assistance programs. Provide information on eligibility criteria required for offered programs. Review and make preliminary determination if individual meets the eligibility criteria. Determines eligibility for WHEAP (Wisconsin Home Energy Assistance Program). Conduct interviews with individual requesting assistance with energy and interactive home heating needs. Evaluate financial and non-financial criteria to determine eligibility for monetary benefits. Make appropriate referrals for other programs and community resources. Research, interpret and explain federal, state and local policies governing eligibility, legal rights and responsibilities of applicants and participants assistance. Provide outreach services. Coordinate outreach sites with providers. Make presentations at outreach locations. Identify and contact potential eligible individuals in person or via telephone. Attend initial and on-going training. Other duties as assigned. Qualifications High school diploma or equivalent. Associate degree or two (2) years of work experience involving interaction with the public require: use of interviewing techniques to elicit for personal, financial and other sensitive information: interpersonal skills to relate and communicate well with the public; knowledge of and referral to a variety of available resources. Valid driver's license. Reliable, insured vehicle. Employment will be conditional upon successful completion of criminal background check. Knowledge of public assistance program policies and procedures Skill in interviewing techniques to elicit and probe for information Ability to communicate effectively both orally and in writing, including public speaking, interviewing, counseling, investigating, and fact finding. Ability to establish and maintain effective working relationships with other employees and the public, with skill in relating to individuals with various types of disabilities Ability to work independently. Ability to maintain a high level of confidentiality. Excellent problem-solving skills (able to think on your feet) Ability to make decisions sometimes immediately. Excellent multi-tasking skills. Excellent listening skills. Must be accurate and detail oriented. Good organizational skills. Strong sense of customer service. Excellent time management skills. We offer a complete benefit package, including: Vacation, personal leave, holidays, sick leave Vacation time accrued at 0.05769 hours per hours worked 25 hours of personal time (prorated at start time) 10 paid holidays Sick leave accrued at 0.05709 hours per hour worked approximately 6 hours of sick leave per month for full-time employees maximum accrued sick leave of 408hours Short-Term Disability Long-Term Disability agency paid 401(k) plan with up to a 6% match Employees can contribute immediately. After 1 year of employment, the agency will contribute between 3 and 6 percent, dependent on the employee's contribution. Health Insurance 90% of premiums covered for individual coverage 75% premiums covered for additional coverage needed $3,750 deductible reimbursement for individuals and up to $6,500 reimbursed for family deductibles Health Savings Account Flexible Spending Accounts for both Health and Dependent Care Dental Insurance Employee Only $38.16 per month Employee + Family $112.56 per month Vision Insurance Employee Only $5.43 per month Employee + Spouse $12.47 per month Employee + Child(ren) $13.82 per month Employee + Family $21.10 per month Additional Benefits Employee Assistance Program - fully paid Basic Life Insurance - fully paid (plus additional group coverage amounts) Flexible work schedule with generous accommodations for family, school, and volunteer commitments Opportunities for continuing education, conferences, and classes Employees have access to our Discount Marketplace WDEOC is a qualified employer under the federal Public Service Loan Forgiveness (PSLF) program Western Dairyland Economic Opportunity Council Incorporated is an equal opportunity employer.