About PCIRC Plumas Crisis Intervention & Resource Center (PCIRC) is a 501(c)(3) nonprofit organization serving the rural, frontier communities of Plumas and Sierra Counties in the Sierra Nevada Mountains of Northern California. For 40 years, we have been the safety net for the region's most vulnerable populations—providing crisis intervention, domestic violence services, shelter, housing navigation, and support for individuals and families working toward stability and safety. Our mission is to offer every person we serve the opportunity to live to their own potential and be treated with dignity and respect. Position Overview PCIRC is building a team of three Family Advocates who will collectively own the full client experience—from the moment someone walks through our door or calls our line, through intake, and into ongoing case management and housing or safety navigation. This is not a siloed role. Our Family Advocates work as a team, share caseloads, cover for one another, and bring a consistent, trauma-informed presence to every client interaction. Location PCIRC Main Office, 591 Main St., Quincy, California 95971. This is an in-person position.

Compensation & Benefits Pay:

$30.00 per hour Full-time, non-exempt — Monday through Thursday, 8:00 AM-5:00 PM (4-day work week) Benefits package including Health, Dental, Vision, and Life Insurance Paid time off and ongoing training and professional development support Key Responsibilities Client Welcome & Front Office Serve as the first point of contact for walk-in clients, callers, and anyone reaching out to PCIRC for services Provide a warm, trauma-informed welcome and ensure every person feels heard and respected from the first interaction Answer and triage incoming calls, including crisis hotline calls, and connect individuals with the appropriate resources or staff Maintain a safe, organized, and welcoming reception and waiting area Intake & Assessment Conduct client intake screenings and needs assessments for individuals seeking domestic violence services, housing navigation, and related PCIRC programs Gather and document client information accurately in app.pcirc.org, PCIRC's client management system Explain available services, eligibility requirements, and next steps clearly and compassionately Coordinate warm handoffs between team members, program staff, and community partners as appropriate Case Management & Advocacy Carry an active caseload of clients receiving ongoing advocacy and case management services Develop and maintain individualized service plans in collaboration with clients, focused on safety, stability, and self-sufficiency Provide housing navigation support, including assistance with applications, landlord communication, and connection to emergency housing resources Advocate on behalf of clients with partner agencies, courts, housing authorities, and community service providers Conduct regular check-ins with clients and update case notes and service plans in app.pcirc.org on an ongoing basis Connect clients to community resources including benefits, legal aid, transportation, childcare, and other supportive services Team Coordination Function as part of a three-person Family Advocate team, sharing caseload coverage and cross-training across all functions Participate in regular team check-ins, case consultations, and staff meetings Support continuity of services when team members are out, ensuring no client falls through the cracks Contribute to ongoing process improvement and program development as the team grows Qualifications Required High school diploma or equivalent; Associate's or Bachelor's degree in social work, human services, psychology, or a related field preferred Experience working with individuals in crisis, domestic violence survivors, individuals experiencing homelessness, or similar populations Strong interpersonal and active listening skills with a genuine ability to build trust quickly Ability to manage multiple priorities in a fast-moving environment without losing the human element Comfort with data entry and client documentation; experience with case management software a plus Valid California driver's license and reliable transportation Preferred Experience in a domestic violence program, shelter, or crisis services setting Familiarity with housing navigation, Continuum of Care resources, or homeless services systems Knowledge of trauma-informed care and motivational interviewing principles Experience with safety planning for DV survivors Bilingual English/Spanish strongly encouraged to apply How to Apply Submit a resume and a brief cover letter on Indeed. We are hiring a team of three — multiple candidates will be selected. Plumas Crisis Intervention & Resource Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Pay:

$30.00 per hour Expected hours: 34.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person