Position Status:

Contractual position

Hours:

18 hours per week

Pay:

$19.00 - $21.00 per hour

Location:

This is an on-site position, working out of the Highwood Library at 102 Highwood Avenue, Highwood, IL 60040.

Reports to:

Lead Case Manager Position Description:

The Highwood Library & Community Center is seeking a caring and organized, detail-oriented Community Response Contractor to assist families in accessing necessary resources such as food, toiletries, technology and specialized programming to address their pressing needs. This position will serve as a point of connection between families, volunteers and the library.

Duties and responsibilities include:

Support ongoing community response initiatives, including but not limited to assembly of take home kits, hybrid programming and library material delivery.
Recruit, onboard, coordinate and communicate with volunteers.
Schedule and confirm deliveries of library materials with families.
Serve as a liaison between internal staff and external partners.
Other tasks as assigned.

Qualifications:

Bilingual (English & Spanish) required.
Experience in community-based work, case management, nonprofit services.
Clear, warm and professional communication skills.
Strong organizational and interpersonal skills.
Ability to work independently while communicating effectively with the team.
Ability to remain flexible and respond to urgent needs.
Organized with good time management skills.
Experience and comfort talking with families of diverse backgrounds.
Knowledge of basic computer skills (email, google workspace, scheduling tools, online ordering.

)

Pay:

$19.00 - $21.00 per hour

Work Location:

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