JOB TITLE

DEPARTMENT:

REPORTS TO

FLSA STATUS:

SCHEDULE

LOCATION:

Program Support Specialist - Family Engagement & Student Support Operations / School Partnerships Site Director Part-Time, Hourly Monday-Friday, afterschool hours; occasional family events Nowlin Middle School

FUNCTION

The Program Support Specialist provides specialized support to Nowlin Middle School s 21st Century Community Learning Center program, with a primary focus on academic support, individualized student needs, and strengthening engagement with Spanish-speaking families. The position works closely with school staff, families, and program staff to improve communication, participation, and access to school, Club, and community resources.

PRIMARY RESPONSIBILITIES AND ACTIVITIES

(not all-inclusive) Serve as a bilingual English/Spanish point of support for students and families participating in the Nowlin afterschool program. Lead and support outreach, communication, and family engagement efforts with Spanish-speaking families. Plan and support culturally responsive family events and engagement opportunities that strengthen family participation in the program. Work with students who need additional academic, behavioral, or program support and coordinate appropriate follow-up with the Site Director and school support staff. Collaborate with counselors, teachers, and other school personnel to strengthen school-day and afterschool connections for students and families. Help identify family needs and connect families to appropriate school, Club, and community resources. Support student enrollment, attendance, retention, and re-engagement efforts, including follow-up with families as needed. Assist with implementation of 21st CCLC enrichment activities, special events, and program initiatives. Provide general program support, including youth supervision, transitions, and behavior support, and step into ratio when needed. Maintain appropriate documentation related to family engagement, student support, and assigned 21st CCLC program requirements. Participate in staff meetings, trainings, and continuous improvement efforts to support high-quality program delivery.

POSITION REQUIREMENTS

Must be at least 18 years of age and possess a high school diploma or GED. College coursework required; coursework in Spanish, education, youth development, social services, or a related field preferred. Fluent verbal and written communication skills in English and Spanish required. Demonstrated experience successfully engaging Spanish-speaking families and building family participation. Experience providing academic, homework, tutoring, or individualized student support. Experience working with middle school youth in a structured school, afterschool, or youth development setting preferred.. Ability to identify student and family needs and connect individuals to appropriate resources. Ability to maintain confidentiality and exercise sound judgment when working with student and family information. Must pass required pre-employment background checks and clearances; CPR/First Aid certification preferred.

GENERAL BGCGKC EXPECTATIONS

Healthy Behavior Modeling - Model behaviors that support the health and well-being of youth and teens. Inclusive Environment - Help create a child-friendly environment where youth and families of all backgrounds can participate and be successful. Continuous Learning - Participate in required professional development and training to strengthen youth development and program skills. Safe Spaces - Share responsibility for maintaining a safe environment free from sexual, physical, mental, or emotional abuse.

PHYSICAL / WORK ENVIRONMENT REQUIREMENTS

Ability to stand, walk, sit, and actively engage with youth for extended periods. Ability to lift and/or move up to 25 pounds. Afterschool school-based environment requiring regular interaction with youth, families, school personnel, and community partners. Ability to work occasional evening family events or special program activities as needed.