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YO
YWCA of NWO
Family & Community Resource/Outreach Parent Specialist
Career Insights for Family / School / General Case Manager
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Based on Ohio data
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What they do
A Family, School, or General Case Manager coordinates the delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs. Provide limited counseling to client and their family.
$44,887 / year median in Ohio
+13% projected growth
Job Description
The YWCA of Northwest Ohio's Mansfield office is seeking a full-time Family & Community Resource/Outreach Parent Specialist to join our team. This position plays a vital role in supporting families by providing child care consultations, connecting parents with quality child care resources, and assisting with foster and adoptive caregiver recruitment and retention. Responsibilities
- Provide excellent customer service in person and by phone, connecting individuals with YWCA programs, quality child care, community resources, and partner agencies to coordinate services and strengthen family support.
- Provide consultations, training, and guidance to parents and connect families with appropriate community resources.
- Represent the organization through community outreach, presentations, and agency initiatives.
- Maintain accurate program records and data while ensuring confidentiality and supporting agency grant reporting requirements.
- Recruit and support prospective foster, adoptive, and kinship caregivers through community outreach, engagement, and collaboration with public and private community agencies. Qualifications
- Bachelor's degree in Social Work, Public Health, Human Services, Early Childhood Education or a related field preferred.
- Minimum of 2 years of experience in social work or social services. and direct interaction with community agencies. Knowledge of the foster care system is highly preferred.
- Must have a valid Ohio driver's license and dependable transportation.
- Proficiency in Microsoft Office, Google Workspace, and online database systems.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to effectively prioritize and manage multiple responsibilities in a family-centered environment.
- Experience with inventory management and resource tracking systems preferred.
- Bilingual skills are highly preferred.