EAP Counselor Advocate Aurora Health - 3.6 Winston-Salem, NC Job Details Full-time $33.05 - $49.60 an hour 16 hours ago Benefits Employee assistance program Qualifications Master's degree in social work Patient follow-up care Committee work Program design Client assessment in therapy Client onboarding Seeing mental health clients Sales Master's degree in psychology Filing Employee orientation Mid-level Counseling Psychology Client referral services Emergency response readiness New hire orientation Social Work Data collection Phone call management Referral coordination Master's degree in counseling Marketing Supportive counseling Office record organization Full Job Description Essential Functions Conducts assessments with EAP clients, formulates appropriate counseling goals, and performs counseling or a referral to meet the client's needs. Provides short-term counseling for clients not needing extensive treatment from an outside source. Provides follow-up with clients to evaluate continuity and effectiveness of the outside services, if referred. Serves as liaison between the client and their employer, HR department, and/or outside referrals for mandatory referrals or clients referred for drug positives as outlined in the specific company's policy. Provides a broad range of presentations to assist employees in coping with problems or issues which have been identified by EAP experience, staff and management requests, or Advocate Health requests. Provides orientations to employees and management for both internal and external clients. Offers consultation services to management/leadership. If full-time or part-time, is an account manager for external contracts (PRN counselors are not responsible for these items). If full-time or part-time, participates in the on-call rotation for after-hours emergency coverage; PRN counselors do not cover call. Recognizes and responds to emergency situations and handling them effectively as outlined in the EAP protocols, which may require coverage outside of normal working hours. Assists EAP Director/Program Coordinators with marketing, sales, data collection, and record keeping, development of protocols, and program development. Assists with the functions necessary to run an office, including answering phones, filing, general office duties, and other tasks as determined necessary by the EAP Director. Participates in EAP, Departmental, Hospital, and Advocate committees, task forces, and other assignments as requested by the EAP Director or Hospital Administration. Physical Requirements Adequate vision is required for behavioral observations of clients to be alert for emergency and/o unsafe conditions. Adequate hearing is required for providing counseling services. Proper speaking and language skills are required to provide counseling. Stretching and bending may be required. Lifting ten pounds may be required. Capacity to sit for long periods of time. Education, Experience and Certifications. Master's degree in psychology, counseling, social work or related field required. Current professional licensure in the state of the counselor's practice required to practice counseling. 3 years experience in EAP related service preferred. CEAP certification preferred.