Job Overview The Case Manager, using discretion and independent judgement, is responsible for the delivery of quality patient care to members via the coordination of a member's adult recovery team in securing and managing general medical and behavioral health services that aid in the member's recovery from mental illness and/or addiction. Responsibilities

• Participates in the assessment, evaluation and planning of patient care.
• Develops individualized service plans for participants.
• Provides community and home based services to enhance and achieve treatment goals.
• Develops, facilitates and coordinates meetings, staffings, case conferences and other meetings as appropriate.
• Provides referrals to outside providers and assists in securing a variety of social services, including, but not limited to, relapse prevention services, medical care, and general assistance.
• Maintains a minimum number of documented client contact hours per week.
• Maintains appropriate documentation (charting) and documents accurately and timely in accordance with agency and funding source requirements.
• Communicates with the participant (or family member) to coordinate consent to care, releases and/or referrals for provider care, which includes behavioral care, general medical care, community resources, educational, social, judicial and other state agencies.
• Coordinates transportation of participants to and from appointments when appropriate.
• Consults with treatment staff to coordinate effectiveness of services contained in the participant's individual service plans and make adjustments where needed.
• Provides outreach and follow-up on crisis contacts and missed appointments.
• Meets with service providers to review utilization and monitor member progress towards program goals.
• Provides participant advocacy and education as needed, to ensure delivery of required services.
• Develops transitional service plan (including discharge planning) with members, prior to reentry into the community
• Consistently meet established performance expectations, including quality, productivity, and adherence to company policies, procedures, and standards.
• Performs other duties as required. Experience
• General knowledge of human behavior and performance; individual differences in ability; learning and motivation; and the assessment and treatment of behavioral and affective disorders.
• General knowledge of principles, methods, and procedures for rehabilitation of physical and mental dysfunctions.
• General knowledge of principles and processes for providing customer and personal services.
• HIPAA - Knowledge of requirements for the safe handling of protected health information.
• Principles and methods of behavioral health and psychosocial rehabilitation.
• Special needs and characteristics of the participant population.
• Methods used to prevent violent behavior or behavior harmful to the participant or others.
• How to provide behavior management in crisis situations.
• Knowledge of where to access resources for assistance.
• How to document participant activities and progress according to accepted professional and agency standards.
• Ability to manage ones' own time and the time of others.
• The ability to listen to and understand information presented through spoken words and sentences.
• The ability to communicate information in speaking so others will understand.
• The ability to come up with or to develop creative ways to solve a problem.

Join our team as a Case Manager to deliver compassionate patient-centered care that promotes recovery, safety, and well-being through expert coordination and advocacy!

Education Education, Experience, and Other Requirements:

• High school diploma or equivalent required
• Behavioral Health Technician required (must be 21 years old): § High School Diploma or High School Equivalency Diploma (GED) and six months of full-time behavioral health work experience/internship or Peer Support Certification, or § Associates Degree and three months of full-time behavioral health experience/internship or Peer Support Certification, or § BHT Certified from an accredited college/university, or § Bachelor's Degree, or § Master's Degree • Valid Arizona or other state driver's license.

• Valid automobile insurance.
• Valid Fingerprint Clearance Card or ability to obtain within ninety days of hire.
• Valid CPR/First Aid certifications or ability to obtain within ninety days of hire.
• Three year driving record that meets the agency's auto insurance carrier's coverage requirements.

Pay:

$20.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Health savings account Vision insurance Application Question(s): Do you have valid

IN-PERSON

CPR and First Aid Cards? Do you have a valid Arizona State Fingerprint Clearance Card? Do you have a TB test done within the last 12 months?

Work Location:

In person