Residence Life Community Desk Assistant (Work Study)

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Fitchburg, MA Posted:

Oct 6, 2026

Closes:

Nov 7, 2026 - 11:59

PM EST Type:

PT Non-Benefited Position ID:

205534

Share About Fitchburg State University:

Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 6,000 full and part-time students. We invite you to learn more about us and how we can help you achieve your educational goals. Institutional Diversity and Social Justice Fitchburg State University embraces a commitment to diversity, inclusion, belonging and social justice. We encourage individuals from historically underrepresented groups to apply and also those who can contribute to diversity, inclusion and equal opportunity in higher education through their teaching, research and mentorship.

Job Description:

The Department of Residence Life is seeking students to fill the role of Community Desk Assistant. This position will be funded by federal work study dollars; only students that receive financial aid awards can be considered for this position. If you have questions about your award or are not certain that you are receiving financial aid, log into your MyFalcon account and check your award amount for federal work study. If you do not see a work study award amount, then you are not eligible to apply. If you have any questions regarding your award, please contact the Financial Aid office at extension 3156 or finaid@fitchburgstate.edu Please see below for the specific duties and responsibilities of the position. SUMMARY The Community Desk Assistants (CDA) are an integral part of the Department of Residence Life. Job responsibilities are performed in the areas of information and emergency support and safety management. Consistent policy enforcement and communication is the key to providing information and safety to residential students and their guests. The CDA works collaboratively with all members of the Department of Residence Life as well as indicated campus partners. Shifts occur 24 hours a day, 7 days a week.

SUPERVISION

The Community Desk Assistants report to a Department of Residence Life staff member.

POSITION RESPONSIBILITIES

Operates via the front desk of residence halls as an initial point of contact and resource, primarily conducting lock-out procedures for students. Maintain confidentiality with information provided. Verify identities of persons entering the residence hall. Understand, be able to articulate, and uphold university and Department of Housing and Residential Services policies and procedures. Address policy violations and be able to write necessary reports using the Maxient system. Ensure that students sign in any guests when entering the building. Support RA staff during fire alarm activations. Communicate with Residence Life on call staff to report any concerns, issues, or incidents. Have an active role in student maintenance concerns in the buildings. Instruct residents on how to use the Asset Essentials system. CDAs will be expected to input work orders brought to their attention. Maintain a positive and professional demeanor at all times while working. Maintain an organized and efficient working area at all times. Attend all training and meetings. There will be mandatory training at the start of each semester. It can be expected that there will be a CDA specific training along with a training for all student staff within the department. Other duties as assigned.

Requirements:

Must be able to work well both in a team setting and independently. Schedule availability must be flexible. CDA shifts will be built based off of your class schedule as it appears in Web4 - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule Ability to multi-task while providing excellent customer service to internal and external constituents. Excellent verbal and written communication skills. Full time undergraduate student at Fitchburg State University (enrolled in 12+ credits each semester for undergraduates or 9 credit hours per semester for graduates). GPA of 2.0 most recently completed semester and cumulatively. Be in good conduct standing with the university (no active sanctions). Applicants should be prepared to expound on past conduct history if requested. Prior experience living on campus is not required for eligibility.

Additional Information:

Shift Information:

This is a student only posting and you must have Federal Workstudy money allocated to you in your financial aid package. Shift will vary based on student schedules and the pay is $15 per hour. Fitchburg State University is an equal opportunity employer.

Application Instructions:

Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references. Please click

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