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POA LIVING LLC

Residential Support Specialist

Career Insights for Residential Assistant / Advisor

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Based on North Carolina data

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What they do

A Residential Assistant or Advisor works in a residential mental health, long-term care, or substance abuse treatment facility and provides support for patients, including resolving conflicts, helping them adjust to their environment, and alleviating concerns. Performs inspections and assists with move-ins and facility programming.

$45,857 / year median in North Carolina

+4% projected growth

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Job Description

OVERVIEW POA
Living LLC is a CARF-aligned Level III therapeutic residential program located in Salisbury, North Carolina. We provide structured, trauma-informed care to youth with behavioral, emotional, and mental health needs in a safe and supportive home environment. Our mission — Supporting Growth, Restoring Lives — guides everything we do. We are committed to helping youth develop coping skills, emotional regulation, independence, and positive decision-making through individualized treatment planning and consistent, compassionate support. The Residential Support Specialist plays a critical role in implementing treatment plans, maintaining safety, and modeling appropriate behaviors while fostering a structured, respectful, and therapeutic atmosphere. We are seeking dependable, emotionally mature professionals who are passionate about making a meaningful impact in the lives of youth and families. Responsibilities Provide direct supervision and support to youth in a Level III residential setting Maintain a safe, structured, and therapeutic environment at all times Implement Person-Centered Plans (PCPs) and support residents in achieving treatment goals Utilize trauma-informed and de-escalation techniques to manage behaviors Monitor and document behaviors objectively and accurately Complete shift notes, incident reports, and required documentation before the end of each shift Administer medications as trained and document on MARs accurately Conduct narcotic counts at shift change when applicable Perform room checks, safety checks, and bed checks per policy Support residents with Activities of Daily Living (hygiene, grooming, meals, laundry, organization) Facilitate structured recreational, educational, and skill-building activities Transport residents to school, medical appointments, therapy sessions, and community outings Communicate all clinical, behavioral, and safety concerns to the supervisor or Qualified Professional (QP) Participate in team meetings, trainings, and ongoing professional development Maintain confidentiality in compliance with HIPAA regulations Follow all
DHSR 27G
.1700, CARF, and agency policies and procedures Maintain professionalism and appropriate boundaries at all times Skills & Competencies. Strong understanding of trauma-informed care principles Ability to remain calm and professional during behavioral crises Effective verbal and written communication skills Accurate and timely documentation skills Knowledge of behavioral redirection and de-escalation techniques Ability to implement treatment goals and follow individualized service plans Strong observation and critical thinking skills Professional boundaries and ethical decision-making Team-oriented with the ability to collaborate with clinical staff Dependable, punctual, and able to work assigned shifts Ability to multitask while maintaining supervision of residents Conflict resolution and problem-solving skills Cultural sensitivity and respect for diverse backgrounds Basic computer skills (email, electronic documentation systems, IRIS reporting) Valid driver's license with safe driving record Medication administration competency (or willingness to obtain certification
Job Types:
Full-time, Part-time Pay:
From $15.00 per hour
Work Location:
In person

Benefits

  • Professional Development
  • Dental Insurance