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MW
Making Waves Swim School
Office Assistant
Entry-Level JobVerifiedNo experience needed
Career Insights for Residential Assistant / Advisor
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Based on New Jersey data
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What they do
A Residential Assistant or Advisor works in a residential mental health, long-term care, or substance abuse treatment facility and provides support for patients, including resolving conflicts, helping them adjust to their environment, and alleviating concerns. Performs inspections and assists with move-ins and facility programming.
$43,461 / year median in New Jersey
+12% projected growth
Job Description
Job description: The Office Assistant is a customer centric position and is often the client's first point of contact when inquiring about lessons serving existing and potential clients with an emphasis on sales, renewals, and customer service.
Showing a positive attitude and friendly demeanor with all clients, staff members, hotel staff and vendors. Contributing to team efforts by accomplishing related tasks as needed. Collaborate with team members to support each other at busy times and in demanding situations. Communicating with current instructor staff via text, email, and phone calls as needed. Other duties as assigned.
Required Schedule:
Monday-Friday:
3:30pm/4pm- 7:30pm/8pm,Sunday:
8am-1pmEssential Duties and Responsibilities:
Answering and returning phone calls, text messages, responding to email inquiries and questions about the MWSS learn to swim program timely with a positive demeanor & going above and beyond to ensure customer satisfaction. Ensuring the client's needs are met by responding/utilizing best practices in client care. Marking and sending notice to clients who 'no show' to a lesson and updating the schedule accordingly. Responding to client billing inquiries and questions. Focusing on proper scheduling of make-up lessons, including daily organization of past makeup lessons, and seeking to fill vacancies in rosters. Entering proper information into systems, such as JackRabbit Swim. Initiating communications with clients for the purposes of quality control, swimming lesson follow-up and generation of positive online reviews.Showing a positive attitude and friendly demeanor with all clients, staff members, hotel staff and vendors. Contributing to team efforts by accomplishing related tasks as needed. Collaborate with team members to support each other at busy times and in demanding situations. Communicating with current instructor staff via text, email, and phone calls as needed. Other duties as assigned.