FedEx Support Coordinator. Job Summary The FedEx Support Coordinator is responsible for managing shipping-related issues, ensuring timely resolution of delivery exceptions, and supporting a high-quality customer experience. This role serves as a key liaison between internal teams, FedEx, and members to resolve shipping concerns efficiently and in compliance with company standards. Key Responsibilities Manage and respond to FedEx shipping complaints, delays, and delivery exceptions in a timely and professional manner (within 24-48 business hours). Update shipping addresses and apply special delivery instructions as needed. Process returned and damaged items and coordinate return to-inventory tasks with internal teams. Track, investigate, and resolve shipping errors usingShipStation. Conduct member outreach to resolve address corrections and delivery exceptions. Respond to internal inquiries related to order delivery status and shipping concerns. Ensure compliance with company policies, workflows, and quality standards. Perform additional duties as assigned by the Customer Service Manager. Qualifications & Skills Experience in customer service, shipping, logistics, or order fulfillment preferred but not needed. Strong communication and problem-solving skills. High attention to detail and ability to manage multiple cases simultaneously. Ability to work cross-functionally with internal teams and external partners

Job Type:

Full-time Pay:

From $19.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person