Operational Support Coordinator Nitric Acid Group Sabin Metal Corporation Scottsville, NY Job Details Full-time $25 - $27 an hour 2 days ago Benefits Health savings account Disability insurance Tuition reimbursement Referral program Qualifications Teamwork Microsoft Excel Production data analysis Workflow management (operations management method) Administrative experience High school diploma or GED Manufacturing standard operating procedures Bachelor's degree Data management Data-driven problem-solving Collaboration with manufacturing teams Business Administration Productivity software Associate's degree Standard operating procedures (SOPs) Production documentation Quality control records management Technical Proficiency Cross-functional communication Standard operating procedures drafting Data analysis software Office record organization

Full Job Description Job Description:

Operational Support works behind the scenes to ensure smooth and efficient operations across NAG Department #14. The role supports customer-facing and internal functions, including Sales, Customer Service, Marketing, Production, Quality Management, Technology, and external support functions. It coordinates backend tasks, data analysis, order processing, documentation, logistics, and problem-solving so that departments can work efficiently and maintain reliable workflows.

Essential Duties:

• Provide internal operational assistance to NAG teams and coordinate activities at departmental interfaces.
• Support sales activities, including preparing offers and assisting with the drafting of contracts.
• Create and manage customer-relevant documents and documentation at the interface with Sales and Customer Service.
• Support the Sales team in preparing for congresses, conferences, and trade fairs.
• Create production work plans based on incoming orders and support work preparation and work scheduling.
• Procure spare parts and consumables for Production.
• Coordinate material procurement for Production at the interface with Precious Metals Management.
• Communicate with Precious Metals Management regarding customer account inquiries and the procurement of physical precious metals for Production.
• Plan and monitor material flow, material balances, and material inventory in Production.
• Establish and manage the drawing die management system.
• Coordinate the shipment of products at the interface with Shipping & Receiving.
• Create and manage production work documents, work records, descriptions of work steps, and process documentation.
• Document and maintain standard operating procedures (SOPs).
• Support all NAG departments in creating specifications and quality-relevant documents.
• Ensure that all quality-management-relevant documents for the department are available, current, and properly managed.
• Maintain operational data so that each department can access the information it requires.
• Promote rapid information exchange, timely problem-solving, and effective interdepartmental collaboration. Competencies & Skills required:

Technical Proficiency:

Strong knowledge of the Microsoft Office Suite, especially Excel, and relevant company software.

Analytical Skills:

Ability to analyze data, identify trends and issues, structure processes, and understand essential process components and bottlenecks.

Organization & Detail-Oriented:

Exceptional ability to manage multiple tasks, establish priorities, and maintain accurate records and documentation.

Communication:

Strong verbal and written communication skills for interdepartmental coordination.

Problem-Solving:

Ability to identify operational issues, coordinate information, and support timely resolution.

Document and Data Management:

Ability to create, organize, maintain, and retrieve customer, production, process, SOP, and quality documentation.

Collaboration:

Ability to work effectively across Sales, Customer Service, Production, Technology, Quality Management, Precious Metals Management, Shipping & Receiving, and other support functions.

Reliability and Accuracy:

Careful and responsible handling of customer, production, quality, material, and precious-metals-related information.

Independent Work:

Ability to work with minimal supervision while maintaining effective communication with stakeholders.

Education and Experience:

A high school diploma or equivalent is required[BG1] . An associate degree or bachelor degree is required. or additional training in business administration, logistics, production planning, technical operations, or a related field is preferred but not mandatory.[BG2] Relevant experience in administrative support, operations, production coordination, customer service, logistics, document management, or a comparable role is beneficial. Appropriate onboarding and training will be provided to help a suitable candidate become familiar with the company's processes, systems, products, and working environment.

Work Environment:

This role primarily involves administrative, documentation, coordination, and data-management activities and interfaces regularly with Production, Shipping & Receiving, Quality Management, Sales, and other NAG functions.[BG3] While duties of this job are performed in an office environment, the employee may be exposed to minor fumes or airborne particles. [BG4] Specific environmental conditions, production-area access, and personal protective equipment requirements.

Physical Demands:

Ability to lift up to 15 pounds at times Prolonged periods sitting at a desk and working on a computer Comfortable working in an area, where there are chemicals [BG5] The physical demands must reflect the actual workstation and any required access to Production or Shipping & Receiving areas.

Expected Hours of Work:

This is a full-time position, working Monday through Friday, 40 hours per week, with overtime as needed.

Other Requirements:

• Must be willing to support other teams, work across departmental boundaries, and adapt to changing operational priorities.
• Must be willing to cross-train as needed to support continuity and knowledge sharing.
• Pre-employment screening requirements, including drug screening, background check, Motor Vehicle Report, and physical examination.

NOTE:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$25.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Disability insurance Health savings account Referral program Tuition reimbursement

Education:

Bachelor's (Preferred)

Experience:

Accounting , business administrative support,

Coordinator, :

2 years (Preferred)

Work Location:

In person