Community Support Coordinator

Community Support Coordinator Cincinnati Animal

CARE - 3.0

Cincinnati, OH Job Details Full-time From $18 an hour 1 day ago Benefits Dental insurance Paid time off Vision insurance Professional development assistance Life insurance Retirement plan Qualifications Conducting community outreach projects Google Workspace Logistics management Outdoor work Workflow management (operations management method) Program development Caseload management Mid-level Improving operational efficiency Data quality management Team development Key Performance Indicators Team management Task prioritization Decision making Staff training Mentoring Data entry Data interpretation Animal welfare Cross-functional collaboration 2 years Data-driven decision making Home visits (communication methods) Cross-functional communication Community resource coordination Staff development Full Job Description Community Support Coordinator Reports to the Senior Shelter Manager Join the Team at Cincinnati Animal CARE At Cincinnati Animal CARE (CAC), we do work that matters. Every day, our team protects animals, supports our community, and helps save thousands of lives each year through compassionate care, advocacy, and education. This work is meaningful, fast-paced, and can be challenging, but for the right person, it's incredibly rewarding. We are a team built for impact, made up of people who care deeply, work hard, support one another, and show up every day committed to making a difference. If you are passionate about animals, thrive in a mission-driven environment, and want your work to have purpose, we'd love to have you join us. About the Role We are looking for a Community Support Coordinator to join our team and play an important role in supporting CAC's mission. In this position, you will: Oversee program logistics, case management systems, and community-based programming while providing guidance and support to Community Support Specialists and Leads. You will be responsible for identifying barriers, streamlining workflows, supporting staff development, and enhancing the department's overall impact through data-informed decision-making and cross-functional collaboration. This is a great opportunity for someone who enjoys meaningful work, takes pride in helping others, and wants to contribute to a growing organization making a real impact in the community. What You'll Be Responsible For Your day-to-day may include: Support the daily operations of the Community Support department, ensuring workflows are efficient, consistent, and aligned with organizational priorities Oversee intake diversion, resource distribution, and community-based programming to ensure seamless service delivery Identify operational gaps or inefficiencies and provide recommendations and solutions to the Community Support Manager Ensure accurate documentation, data entry, and case tracking across all Community Support functions Serve as a lead case manager for complex or high-need community cases, providing guidance and support to staff Provide direct support to community members through consultations, home visits, and resource navigation as needed Ensure follow-through and continuity of care across all cases, maintaining high standards of service and accountability Support animal intake diversion efforts by identifying and implementing alternatives to surrender Oversee and support the planning and execution of community programs, including vaccine clinics, resource distribution, and outreach events Ensure programs are accessible, equitable, and aligned with community needs Monitor program effectiveness and recommend improvements or expansion opportunities based on data and trends Build and maintain relationships with community partners to expand program reach and impact Provide guidance, coaching, and day-to-day support to Community Support Specialists and Leads Assist in training new staff and volunteers, ensuring consistency in service delivery and adherence to best practices Reinforce departmental expectations around customer service, data collection, and case management Act as a resource for staff in navigating challenging or complex community interactions Track and analyze program data and key performance indicators to evaluate effectiveness and identify trends Support the development and implementation of data-driven initiatives to improve outcomes and reduce intake Ensure data integrity across systems and support staff in accurate and consistent data entry Provide insights and regular updates to the Community Support Manager to inform strategic decision-making Work closely with Outcomes, Foster, Medical, Behavior, and Animal Care teams to support intake diversion and holistic solutions for pets and families Serve as a liaison between Community Support and other departments to ensure alignment and communication Support organization-wide initiatives that impact intake, population management, and community engagement Supporting additional organizational needs as they arise What Makes Someone Successful in This Role We're looking for someone who: Is passionate about CAC's mission and animal welfare Brings a positive, team-first attitude Communicates openly and professionally Takes ownership and solves problems proactively Thrives in a fast-paced, ever-changing environment Can balance compassion with accountability Is dependable, adaptable, and eager to learn

Qualifications Preferred/Required:

2-3+ years of experience in animal welfare, social services, or community-based programming Experience in case management and/or program development, oversight, or coordination Strong understanding of community-based animal welfare, intake diversion strategies, and proactive support interventions Demonstrated ability to analyze data and apply insights to improve programs and client outcomes Experience supporting, mentoring, or training staff preferred Excellent communication, problem-solving, and organizational skills Ability to manage complex, sensitive situations with professionalism, empathy, and discretion Skilled at navigating fast-paced, dynamic environments and prioritizing tasks effectively Ability to coach, guide, and support staff or volunteers constructively Confident and safe handling of animals of all sizes, breeds, and species Ability to safely restrain animals and manage challenging behaviors Exercises sound judgment, tact, and diplomacy in decision-making, client interactions, and program guidance Proficient in using computers, including Google Workspace, for documentation, communication, and data tracking Ability to interpret, apply, and execute both verbal and written instructions accurately Able to remain active and engaged for extended periods, including standing, walking, and moving throughout the facility Ability to safely lift and move animals and supplies weighing 30 pounds or more Resilient, solutions-oriented, and maintains a positive outlook when managing difficult or emotionally challenging situations Why Join CAC? At CAC, you'll be part of more than just a workplace. You'll join a team of people doing meaningful work together.

We offer:

The opportunity to make a real difference every day A mission-driven, supportive team culture Growth and development opportunities Competitive benefits package A workplace where your work directly impacts animals and the community

Compensation & Benefits Pay:

From $18.00/hour Retirement plan with employer match Health, Dental, and Vision Insurance Paid Time Off Professional Development Assistance Life Insurance Working Conditions / Physical Requirements While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to use hands to finger, handle, or operate objects, controls, or tools listed above; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate to high. Exposure and handling unvetted animals and their waste is frequent.