Human Services Operations Manager St. Vincent de Paul Place is seeking an experienced Human Services Operations Manager to help lead the daily operations of our busy community-based ministry. We are particularly interested in candidates with experience working directly with individuals and families experiencing food insecurity, homelessness, housing instability, poverty, mental health concerns, substance use, or other barriers to stability. St. Vincent de Paul Place |
Norwich, Connecticut Position:
Full Time Pay:
$24.00 - $28.00 per hour
Schedule:
40 hours per week, including Saturdays. St. Vincent de Paul Place is open Monday through Saturday, 8:00 AM to 4:00 PM. Saturday availability is required.
Reports to:
Executive Director Work Location:
In person About St. Vincent de Paul Place St. Vincent de Paul Place is a busy community ministry serving individuals and families experiencing food insecurity, homelessness, housing instability, health concerns, and other challenges. We provide community meals, a client choice food pantry, advocacy and support services, access to health care, and connections to community resources. At the center of everything we do is a simple belief: every person who enters our doors deserves to be treated with dignity, compassion, and respect. We are looking for an Operations Manager who shares that belief and who also has the confidence, judgment, and organizational skills to help manage a complex and active environment. About the Position This is not a traditional office management position. The Operations Manager is a visible, hands-on member of our leadership team who helps keep the building, people, programs, and daily operations working together. On any given day, you may be supporting staff, helping a volunteer resolve a problem, responding to a patron in crisis, coordinating with a community health provider, addressing a facility issue, or making an operational decision when the Executive Director is unavailable. The right person will be calm under pressure, approachable but able to set boundaries, organized but flexible, and comfortable working with people from many different backgrounds and life circumstances. Primary Responsibilities As Operations Manager, you will: Oversee day-to-day operations and help maintain a safe, welcoming, and respectful environment Provide leadership and make appropriate operational decisions when the Executive Director is unavailable Work collaboratively with the Outreach Manager, Food Pantry Manager, Kitchen Manager, and other staff to address daily needs and challenges Respond appropriately to conflicts, behavioral concerns, and crisis situations using de-escalation and sound judgment Support front desk volunteers, including training, scheduling, problem solving, and reinforcing policies and expectations Help coordinate on-site clinics and services provided by community health partners Communicate clearly with patrons, volunteers, staff, health care providers, community partners, and visitors Help ensure organizational policies and procedures are followed, including cybersecurity practices Assist with photographs, stories, and information for organizational communications as directed by the Media Committee Represent St. Vincent de Paul Place at community meetings or events when needed Assist with practical facility and operational needs as they arise Take on other responsibilities necessary to support the daily work and mission of St. Vincent de Paul Place What We Are Looking For We are particularly interested in candidates who have experience in human services, social services, community health, behavioral health, nonprofit operations, shelter or housing services, crisis services, or a related community-based setting.
A strong candidate will demonstrate:
Experience working directly with individuals and families experiencing food insecurity, homelessness, housing instability, poverty, or other barriers to stability Experience working with people who may also be navigating mental health concerns, substance use, trauma, or other complex life circumstances Experience supervising, coordinating, or providing leadership to staff or volunteers An understanding of how poverty, hunger, and housing instability can affect a person's daily life, choices, and ability to access services Ability to engage people without judgment and provide support that respects each person's dignity, autonomy, and individual circumstances Confidence responding to difficult or emotionally charged situations while remaining calm and respectful Knowledge of crisis intervention and de-escalation practices Strong judgment and the ability to make appropriate decisions independently when necessary Excellent interpersonal and communication skills Strong organizational skills and reliable follow-through Ability to establish compassionate and appropriate professional boundaries Comfort working in a busy environment where needs and priorities can change quickly Ability to work collaboratively as part of a small team where everyone contributes to the work Bilingual candidates are strongly encouraged to apply. The Person We Hope to Find We are looking for someone who can see the person before the problem. Someone who understands that a person experiencing hunger, homelessness, or crisis may be carrying burdens that are not immediately visible. Someone who can listen without judgment, offer compassion without losing appropriate boundaries, and remain calm when circumstances become difficult. You should be comfortable walking into a busy room, assessing what is happening, listening to the people involved, and helping determine what needs to happen next. This position requires both heart and good judgment . Additional Information This position includes a six-month probationary period.
Pay:
$24.00 - $28.00 per hour Expected hours: 40.0 per week
