SUMMARY Incumbents are non-sworn employees who perform non-emergency support services at the front desk of the lobby of the Police Department building and at the customer service/security desk in the lobby of the City Hall building. Primary responsibilities and duties include responding to visitor inquiries, providing directions, handling calls (walk-ins, over the phone, and e-mail) for service not requiring the presence of a sworn officer; taking and writing reports; receiving evidence and found property; and assisting investigations by making initial contact with other law enforcement agencies and courts, retail stores, victims, and suspects and offenders. EDUCATION and/or

EXPERIENCE

High school diploma, or G.E.D., and two years of directly-related experience. Additional education cannot be substituted for experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must be able to obtain and maintain the

ACJIS/NCIC

Terminal Operator Certification within one (1) week of hire date.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include panel interviews. Successful candidates will receive a post-offer, pre-employment background screening to include: Fingerprinting Criminal Background screening Polygraph Examination Drug Screen Education and Experience Verification E-Verify To view the full job description, including work environment and physical demands, click HERE The City of Surprise is an EEO/ADA reasonable accommodation employer