Summary Description Provides support services to consumers residing in the community or in a permanent housing setting of a supported housing program. Services include placement, landlord negotiations, financial assistance, crisis intervention and basic living skills training and support in the least restrictive environment. Services are designed to promote independent living and mental health stability.

Duties / Responsibilities

Primary (Essential) Assesses and screens consumers as required. Works directly with consumers to monitor and document mental health status, medication compliance, progress and performance toward independent living. Provides as necessary, appropriate crisis management services. Provides individual counseling as needed/desired. Obtains financial resources as necessary. Plans, conducts and documents sessions in accordance with policy and procedure. Documents all client services provided within a forty-eight hour period and maintains productivity standards to the level set by the department Provides direct/indirect assistance, guidance and instruction in tasks related to the maintenance of independent living skills. Documents required reports and basic living skills service provision in accordance with policy and procedure. Provides one-to-one counseling and monitors consumer progress. Promotes safe and clean residences, ensuring needed repairs are reported and completed. Locates potential and suitable community housing and negotiates with landlords to assure resolution of problems and disputes. Transports consumers as needed in own vehicle or agency vehicle when available. Maintains required coverage on their vehicle and notifying their insurance company that they use their vehicle for work. Maintains regular communication and coordinates client care with team members and other service providers. Participates, as needed, in group meetings/professional staffing to ensure appropriate delivery of services. Assists consumers with completion of paperwork for available community resources (i.e. food stamps, social security benefits, vocational rehabilitation, HUD, etc.). Develops supports and/or services as needed or desired by consumers that promote more effective independent living. Maintains necessary tenant files, records and other documentation in accordance with internal and/or external requirements. Prepares written narratives of service plans and interventions. Assists consumers with resolution of disputes/problems, ensuring proper procedures are employed regarding the handling of grievances or complaints. Makes referrals to providers as appropriate. Communicates program services to internal and external case management and DCF personnel. Performs monthly apartment inspections and fills out the accompanying documentation if consumer lives in a Boley-owned apartment. Reports as appropriate, all unusual events, activities and incidents. Secondary Comply with Compliance Plan and standards of conduct and report any noncompliance to the appropriate official. Attend required trainings. Completes other duties as assigned.

QUALIFICATIONS

Education Bachelor's degree is required. Human Services related field preferred. Education must be from an accredited school, college or university. Experience At least one year of experience working with the severely mentally ill, community services and resources, experience with property management / tenant-landlord issues preferred. Knowledge Knowledge of counseling techniques and mental illness. Skills and Abilities Good skills and demonstrated abilities in verbal and written communications, coordination/cooperation, follow-through, interpersonal relations, attention to detail, use of basic language and math, following verbal and written procedures and instructions, recording information verbally and in writing, internal and external public relations, working independently, verbal and physical crisis intervention techniques, planning, problem solving, negotiating, flexibility to change, decision making, scheduling own and others' work, counseling techniques and evaluation techniques, organizing own and others' work and such others that are usually and customarily considered necessary for satisfactory completion of essential duties. Performance Standards Must comply with all work related rules and standards including, but not limited to attendance. Must maintain a minimum productivity level as evidenced by producing a specific number of billable/non-billable service units set by the department. Must not present a direct threat to the safety or health of self or others. Working Conditions Job environment includes indoors, outdoors and office work. May be exposed to such environmental conditions as fumes, odors, dust, gasses, uncomfortable cold/heat, variable temperatures and uncomfortable noise; exposure to a potential hazard may occur when handling household cleaning chemicals; physical hazard may exist when dealing with unstable or difficult client/tenant. Overtime may be required from time to time. Physical Requirements Exerting up to 50 pounds of forces occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical activities including, but not necessarily limited to climbing, stooping, kneeling, crouching, reaching, sitting, standing, walking, feeling, talking, seeing, hearing, driving auto and van at varying frequency and intensity may be required to satisfactorily accomplish one or more of the essential duties. Machines, Tools, Equipment and Materials May include, but may not necessarily be limited to screwdriver, stapler, computer, adding machine, telephone, heating & air conditioning units, hammer, drill, vacuum cleaner. Safety Equipment May include but not necessarily limited to seat belt, rubber gloves, weight (lifting) belt. Special or unusual circumstances may require use of emergency safety equipment including but not limited to fire extinguisher and first aid equipment. Special Requirements Valid Florida driver's license, own transportation vehicle and vehicle insurance required, with vehicle work coverage insurance strongly encouraged. Florida's Care Provider Background Screening Clearinghouse helps ensure that caregivers, health workers, and educators meet Level 2 background screening standards before they can work with children, seniors, or other vulnerable groups. For more information, please visit https://info.flclearinghouse.com. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.