Housing Coordinator

Housing Coordinator Breakthrough - 5.0 Chicago, IL Job Details Full-time $50,000 - $55,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Life insurance Qualifications Administrative experience Team development Supervising experience Bachelor's degree Team management Decision making Productivity software Tenants Stakeholder management

Full Job Description Job Title:

Housing Coordinator Reports to:

Director of Housing FLSA Code:

Full-time, Exempt Hours:

40-hour workweek; weekends and evening hours as needed

Program Area:

Family Housing Location:

The Residences, 3340 W. Carroll Ave, Chicago, IL 60624 POSITION SUMMARY The Housing Coordinator is responsible for the oversight of day-to-day operations, property management functions, and community standards of The Residences, a 14-unit family housing program. This role ensures that the building operates with structure, consistency, and excellence, supporting families as lease-holders within a trauma-responsive, community-centered environment. This position also supervises Program Assistants and plays a key role in maintaining a radically hospitable, well-functioning residential community aligned with Breakthrough's mission and values.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS

Property Management & Lease Administration Execute lease agreements and program-related housing documents with residents. Ensure all lease addendums, including program participation requirements, are clearly communicated and upheld. In coordination with the Family Housing Case Manager, maintain complete and accurate tenant files, including leases, quarterly income verifications, and required documentation. Oversee lease renewals, notices, and compliance with applicable housing regulations. Rent Collection & Financial Accountability Collect monthly rent and maintain accurate payment records Monitor rent compliance and proactively address late or missed payments in collaboration with the Family Housing Case Manager Support families in understanding rent obligations and connect them to coaching support when financial challenges arise Prepare rent reports and communicate financial status to the Housing Director Building Operations & Facilities Coordination Serve as the primary liaison to the Facilities Manager Coordinator for all maintenance, repairs, and building needs Supervise, schedule, and support Program Assistants providing 24-hour building coverage Provide coaching, performance feedback, and accountability for team members Ensure timely response to maintenance requests and track completion Oversee unit inspections, safety checks, and overall building condition Maintain systems for work orders, inventory, and vendor coordination Ensure the building remains safe, clean, and fully operational at all times Community Standards & Resident Accountability Uphold community expectations, lease terms, and shared living standards with consistency and fairness Address lease violations, complaints, grievances and community concerns using a trauma-responsive and solutions-oriented approach Document incidents and support the Housing Director in formal actions when necessary Resident Experience & Building Coordination Assign mailboxes and manage building logistics for new move-ins Support the onboarding of new residents in partnership with the Family Housing Case Manager Oversee shared spaces, scheduling systems, and general building use (laundry, community rooms, etc.) Help maintain a welcoming, organized, and respectful environment for all residents Ensure consistent front-line presence, responsiveness, and adherence to expectations Cross-Team Collaboration Partner closely with the Family Housing Case Manager to align on family progress, challenges, and support needs Maintain clear boundaries between coaching (Case Manager role) and compliance (Operations role) while working in coordination Documentation & Reporting Maintain accurate records related to leases, rent, incidents, grievances, and building operations Enter and track relevant data in organizational systems (Salesforce) Prepare regular reports on occupancy, rent collection, maintenance, and compliance Perform other duties as assigned

CORE COMPETENCIES

Property and operations management Accountability with empathy (trauma-responsive approach) Conflict resolution and problem-solving Team leadership and supervision Organization and system management Clear and consistent communication Demonstrated Values Independently follows agency policy and procedures Follows through with commitments including meeting established timelines Identifies and resolves difficult issues Project a professional image to all internal and external customers ensuring proper grooming, dress code and hygiene Promote customer care through all actions and behaviors Works effectively with diverse staff, communities and population served Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations. A passion for the mission of Breakthrough

QUALIFICATIONS

Bachelor's degree in Business Administration, Property Management, Human Services, or related field Three plus (3+) years of experience in property management, housing operations, or residential program management Experience managing leases, rent collection, and tenant relations Demonstrated experience supervising staff Strong organizational and administrative skills Ability to manage multiple priorities and respond to urgent situations Experience working with diverse populations, including families experiencing housing instability Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs Excellent oral and written communication, negotiation, and consensus-building skills. Flexibility and team oriented Maintain a high degree of sensitivity, tact, and diplomacy during stressful situations. Prepare accurate reports Knowledge, Skills & Abilities Knowledge of program outcomes and deliverables Ability to maintain confidentiality Ability to relate well to and coordinate with the people being served, solve problems, communicate effectively, gather and analyze data and make concise, accurate reports, and recommendations Must have the ability to use initiative, discretion and independent judgment in making decisions Must be able to develop and manage a team to achieve stated goals Must be able to develop and sustain relationships with external stakeholders Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving ability. Ability to display a warm, supportive attitude toward all people Ability to demonstrate initiative and follow through and be comfortable working in a changing environment Demonstrates willingness to consistently improve work performance through their relationship and guidance.

SUPERVISION

Supervises Program Assistants Direction received from the Director of Housing

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Work Environment While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility. Physical Demands While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions Equipment Used The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems. Safety Requirements Prior to the first day of work, must complete a criminal background and sex offender clearance.

BENEFITS

Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plans. Depending on the plan you choose, there may be no cost for an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren). Dental - We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit. Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit. Life - Through UnitedHealthcare, we offer full-time employees term life insurance to the employee's family in case of death. The cost of this benefit is paid fully by the organization. Short and long-term disability - If you become disabled, UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization. 401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary. Section 125 Plan (FSA ) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a "before tax" rather than an "after tax" basis. Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 - 13.33 days per month based on tenure with the organization. Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one. Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.

COMPENSATION

The actual salary within the range is determined by many factors including but not limited to skills, experience, education and internal equity. $50,000 - $55,000/annually Breakthrough is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, veteran status, political affiliation, sexual orientation, or any other non-merit factors. If a reasonable accommodation is needed for any part of the application and hiring process, please contact us via the telephone number listed above. The decision to grant reasonable accommodation will be on a case-by-case basis.