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Housing Specialist

Location:

Chicago, IL Pay Range:

$45,000.00 - $60,000.00/yr

Job Type:

Full Time Category:

Property Management Posted:

15 hours ago

Job ID:

529472

Status:

Accepting applications Housing Specialist

Affordable Housing & Housing Choice Voucher (HCV) Programs | Chicago, IL Customer Service

• Case Management
• Housing Assistance
• Eligibility Determination
• Affordable Housing Competitive Compensation + Comprehensive Benefits + Career Growth Opportunities Help Individuals and Families Access Safe, Stable Housing Are you passionate about helping others and making a meaningful impact in your community?

We are seeking a dedicated, detail-oriented, and customer-focused Housing Specialist to support participants, landlords, and community partners through affordable housing and Housing Choice Voucher (Section 8) programs. This opportunity is ideal for professionals with 1-4 years of experience in affordable housing, property management, social services, eligibility programs, public housing, leasing, case management, customer service, or government-assisted programs. The ideal candidate is highly organized, compassionate, compliance-focused, and committed to delivering exceptional service while helping individuals and families achieve housing stability. Why Join?

Competitive compensation

Comprehensive benefits package

Career development and advancement opportunities

Meaningful and mission-driven work

Collaborative, team-oriented environment

Opportunity to positively impact the lives of families throughout the Chicago area

Ongoing training and professional development

Position Summary The Housing Specialist serves as a primary point of contact for program participants, applicants, landlords, and community partners. This role is responsible for managing eligibility determinations, annual recertifications, participant briefings, housing assistance calculations, case management activities, and program compliance. The successful candidate will ensure all activities adhere to HUD regulations, Housing Choice Voucher (HCV) guidelines, affordable housing requirements, fair housing laws, and agency policies while providing outstanding customer service. Key Responsibilities

Participant & Applicant Support

Educate applicants and participants on program requirements, eligibility guidelines, family obligations, and housing assistance benefits.

Conduct participant briefings, orientations, and intake appointments.

Assist families throughout the application, certification, and recertification process.

Provide timely and professional responses to participant inquiries and concerns.

Support participants through housing searches, moves, and portability requests.

Eligibility & Compliance

Conduct eligibility determinations and intake processing.

Complete annual and interim recertifications within required compliance deadlines.

Review income, assets, family composition, and supporting documentation.

Verify applicant and participant eligibility in accordance with HUD regulations and agency policies.

Ensure participant files are accurate, complete, and audit-ready.

Housing Choice Voucher (HCV) Administration

Calculate housing assistance payments (HAP) and tenant rent portions.

Process voucher issuance, reexaminations, moves, and portability requests.

Interpret and apply Housing Choice Voucher regulations and program requirements.

Maintain compliance with federal, state, and local housing regulations.

Landlord & Community Relations

Serve as a liaison between landlords, participants, property owners, and housing program administrators.

Resolve concerns professionally and efficiently while maintaining positive relationships.

Educate landlords and participants regarding program processes and requirements.

Assist with conflict resolution and problem-solving between stakeholders.

Case Management & Customer Service

Maintain accurate electronic and physical case files.

Ensure timely processing of participant requests and program transactions.

Address quality control findings and documentation discrepancies.

Deliver exceptional customer service while maintaining confidentiality and professionalism.

Support special projects and departmental initiatives as assigned.

Required Qualifications

High School Diploma or GED required.

Minimum 1 year of experience in a customer-facing role.

Minimum 1 year of experience in one of the following:

Affordable Housing

Housing Choice Voucher (HCV)

Section 8 Programs

Public Housing

Property Management

Leasing

Eligibility Determination

Social Services

Case Management

Government Assistance Programs

Excellent verbal and written communication skills.

Strong problem-solving and conflict-resolution abilities.

Ability to manage multiple priorities in a fast-paced environment.

High attention to detail and accuracy.

Proficiency with Microsoft Excel, Word, Outlook, and database systems.

Ability to maintain confidentiality while handling sensitive information.

Successful completion of background screening and drug testing.

Preferred Qualifications

Experience with Housing Choice Voucher (HCV) programs.

Affordable housing or public housing experience.

HCV Specialist Certification or Credential.

Experience conducting income calculations and eligibility reviews.

Knowledge of HUD regulations and affordable housing compliance.

Bilingual English/Spanish highly preferred.

Experience working with Yardi, Emphasys Elite, HAB, Happy Software, MLS, or other housing management platforms.

Ideal Candidate Backgrounds We encourage applications from professionals currently working as: Housing Specialist

Affordable Housing Specialist

HCV Specialist

Section 8 Specialist

Eligibility Specialist

Housing Coordinator

Resident Services Coordinator

Case Manager

Social Services Specialist

Leasing Specialist

Recertification Specialist

Occupancy Specialist

Public Housing Specialist

Resident Relations Coordinator

Client Services Representative

Desired Skills

Customer Service Excellence

Affordable Housing Compliance

Housing Choice Voucher (HCV) Administration

Eligibility Determination

Recertifications

Tenant Relations

Landlord Relations

Conflict Resolution

Case Management

File Auditing

Income Verification

Data Entry & Documentation

Regulatory Compliance

Time Management

Problem Solving

Team Collaboration

Apply Today If you have 1-4 years of experience in housing, eligibility programs, social services, or affordable housing, and are passionate about helping families secure and maintain housing, we encourage you to apply for this rewarding opportunity. #

ZIPDH BG

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