OVERVIEW OF ATHENA ATHENA

Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients' Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees' Lives Better by identifying and cultivating their talents and matching these talents with our customers' needs. ATHENA places a high value on customer service, accountability, and getting the job done.

POSITION SUMMARY ATHENA

Consulting is seeking Lobby Navigators (Human Services Specialist V) to fill positions within Montgomery County DHHS Children, Youth, and Family Services - OESS, supporting walk-in clients at OESS regional office lobbies on a full-time, temporary basis with potential to renew; this is an on-site position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet, screen, and assist clients who walk in to the lobbies of the OESS regional offices Assist clients with signing into QLess Assist ADA clients with reasonable accommodation requests Identify the needs that bring the client to the OESS regional offices Provide excellent client/customer service at every interaction Always maintain the privacy of client information Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

Providing excellent client/customer service at every touchpoint Assessing client needs, connecting them with appropriate programs or community resources, and guiding them through next steps effectively Maintaining strict privacy of sensitive client information and handling cases with integrity and discretion

EDUCATION AND EXPERIENCE

Human Services Specialist V classification/experience level required per Montgomery County merit system standards Prior client-facing or customer service experience strongly preferred Experience working in a high-volume, walk-in service environment preferred

PHYSICAL REQUIREMENTS

Prolonged periods of standing, walking, and greeting clients in a high-volume lobby environment Working hours Monday-Friday, standard business hours Must be able to lift and move up to 25 pounds

SUCCESSFUL ATHENA EMPLOYEES WILL DISPLAY THE FOLLOWING CHARACTERISTICS

You strive to be the best in your field currently and in the future. You like to make your employer look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the employer's needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

THE BENEFITS OF WORKING FOR ATHENA INCLUDE

Support from a team of professionals committed to making your life better. Medical, dental and vision insurance available for full-time employment. Health Savings Account. Pet insurance. 401k with a generous employer match. ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee. Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children. Short and Long Term Disability. Employee Assistance Program (EAP). Easy to use employee self-serve HR portal. Paid Time Off 15 days of Paid Time Off (PTO) per year, accrued weekly beginning on your first day of employment. PTO may be used for vacation, sick leave, or personal time. Recognized Unpaid Holidays (PTO Optional) New Year's Day Dr. Martin Luther King Jr. Day Presidents' Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Christmas Day The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #

ATHENAJobs-MID Pay:

$25.00 - $29.00 per hour

Work Location:

In person