It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:

The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers.

Qualifications:

• Bachelor's degree (BA/BS) or an equivalent combination of education and experience
• Minimum of two (2) years' experience in volunteer coordination, preferably in a health care setting
• One (1) year supervisory experience strongly preferred
• Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
• Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
• Strength in attention to detail and organizational skills
• Program development and implementation skills
• Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
• Bi-lingual preferred
• Previous experience in health care and/or social services setting preferred
• Excellent telephone and computer skills
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Ability to travel in community
• Ability to take initiative and work independently

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
• Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Complies with Company policies, procedures and standard practices.
• Observes the Company's health, safety and security practices.
• Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Uses resources in a fiscally responsible manner.
• Promotes the Company through participation in community and professional organizations.
• Participates proactively in improving performance at the organizational, departmental and individual levels.
• Improves own professional knowledge and skill level.
• Advances electronic media skills.
• Supports Company research and educational activities.
• Shares expertise with co-workers both formally and informally.
• Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Meets standards of practice of the Volunteer Services Department.
• Recruits volunteers through community networking activities and marketing efforts.
• Screens potential volunteers through intake calls and interviews, and in training.
• Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
• Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
• Participates in volunteer-related special events, committees and task force groups.
• Maintains records of volunteers, ensuring that all file requirements are met and kept current.
• Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
• Performs other duties as assigned.

Compensation Pay Range:

$20.27 - $30.17 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/. Capital Caring Health is a not-for-profit, community-based organization founded in the nation's capital in 1977. Capital Caring Health is one of the most experienced and respected providers in the nation of advanced illness, hospice, palliative care, and primary care at home. Our care for children with life-limiting disease is one of the largest on the East Coast. Additional services focus on the special care needs of veterans, those with heart failure, end-stage lung disease, and grief support. Approximately $3 million annually funds care for those who lack coverage or the necessary financial resources for services. Over the years, Capital Caring Health has provided hospice, palliative care, and counseling to nearly 150,000 patients and their families through our regional neighborhood network across Maryland, Virginia, and Washington, D.C. Click here to view the video!