Client Relations Specialist Catholic Social Services - Lincoln Catholic Social Services - 3.7 Lincoln, NE Job Details Full-time $17 - $21 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Spanish High school diploma or GED Problem-solving Direct support Conflict management Manual handling

Full Job Description Position Title:

Client Relations Specialist Department:

Programs FLSA Status:

Full-time or Part-time Location:

Lincoln, Nebraska Reports to:

Family Support Services Program Director Date Created:

September 2026 God has called us to buildup the Body of Christ in southern Nebraska through the spiritual and corporal works of mercy. We are called to grow in holiness, walk in trust, serve with integrity, and faithfully proclaim the Gospel.

Position Summary:

The Client Relations Specialist represents a unique role that maintains the foundation of care and manner of services received by all who walk through our door. This position serves a vital role in the delivery of programs and services at our downtown Lincoln location.

Essential Functions:

Greet clients, volunteers, donors, and vendors when they arrive. Encounter clients by listening to their needs and providing them with CSS services, such as diapers, bus tickets, food, seasonal clothing and accessories, gift cards, etc. Answer calls and emails in a kind, appropriate manner. Accept in-kind gifts and distribute to appropriate CSS team members. Document and perform data entry and reporting via Clarity, a state-wide database system that records all client services, as needed. Assist and resolve questions and concerns in a confidential manner. Serve as the point of contact between clients and CSS staff. Monitor safety and emergency procedures and evacuation plans. Maintain a safe, clean, and welcoming environment for our clients. Organize, file, and/or distribute paperwork to appropriate places. Network with agencies to understand the resources in the community to better serve our clients. Participate in trainings to elevate the knowledge and resources provided to clients. Support the FSS direct assistance staff in processing client applications for financial assistance. Represent, communicate, and integrate authentic Catholic social teaching in the presentation of CSS' mission. All other duties as assigned.

Preferred Competencies:

Excellent communication; written and verbal Strong ability to exercise compassion, yet firm in policy and maintaining boundaries. Willingness to work as a team, yet confidently make and enforce independent decisions effectively when needed. Ability to be flexible and respond to the various needs of clients, volunteers, and staff. Strong problem solving skills and the ability to be a self-starter Strong communication, patience, emotional resilience, and conflict-resolution skills are essential. Knowledge of local resources Ethical in all aspects

Qualifications:

High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Must be knowledgeable about the Catholic Church and support its moral and religious teachings. Fluency in Spanish is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, climb or balance, talk or hear. The employee must regularly lift and/or move up to 25 pounds.

Working Environment:

While performing the duties of this job, the employee is primarily indoor working conditions. The noise level in the work environment is usually moderate.

Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person