Staff Assistant III

Staff Assistant III City of Santa Monica - 3.8 Santa Monica, CA Job Details Full-time $59,532 - $73,500 a year 2 hours ago Benefits Paid holidays Dependent care reimbursement Health insurance Dental insurance Tuition reimbursement Vision insurance Qualifications Record keeping Computer operation Writing skills Basic math Filing English Administrative experience High school diploma or GED Staff training Typing Clerical experience Productivity software Appointment scheduling Grammar Experience Customer complaint resolution Full Job Description Job Summary Provides a wide variety of complex clerical support for an assigned division and/or department . Responds to public inquiries regarding division and/or department programs, services, policies and procedures. The eligible list that is established from this recruitment will be used to fill all permanent and temporary Staff Assistant III vacancies that occur in the City during the life of the list. Representative Duties (

Note:

duties may vary depending upon assignment) Prepares and composes a variety of written materials, including letters, notices, memorandums, forms, contracts, reports, flyers, handouts, agendas and minutes. Proofreads and edits written materials for accuracy, clarity, spelling, punctuation and grammar. Prepares written materials for publishing and storage in a variety of electronic formats. Performs data entry. Accesses data to make edits and to perform queries and mathematical calculations. Prepares and formats forms and reports. Reviews and processes requests for warrants and payment of invoices. Responds to inquiries from the public and other City staff in-person, over the telephone and by email. Assists customers with requests for information and services. Makes referrals to appropriate sources. Provides information to the public and other City staff regarding division and/or department programs, services, policies and procedures. Assists customers with business transactions, including the completion of required forms and receiving payments. Assists customers in resolving disputes and discrepancies. Files and maintains a variety of records, forms, documents and correspondence. Develops and maintains division and/or department recordkeeping systems. Orders, issues and maintains office supplies and equipment. Review timecards for accuracy, making changes as required and processing in accordance with payroll procedures. Reviews, sorts and distributes division and/or department mail. Assists in the preparation and distribution of bulk mailings. Schedules and arranges appointments, meetings, hearings and conferences. Prepares agendas and takes minutes of meetings. Prepares transcripts of hearings or meetings from tape recordings. Maintains routine bookkeeping and financial records. Assists in gathering data for studies and surveys. Performs other related duties, as assigned.

Requirements Knowledge of:

Modern office procedures, practices and equipment. Business English, spelling, punctuation and grammar. Basic mathematics. Recordkeeping principles and procedures. Basic principles of supervision. Effective training techniques. Effective customer service techniques.

Ability to:

Set up and maintain office files for electronic and hard copy documents. Operate a variety of office equipment. Follow oral and written instructions. Respond to public inquiries in a tactful manner. Train, lead and schedule the work of staff. Provide effective customer service. Establish and maintain cooperative and effective working relationships with City employees and the public. Perform basic mathematical computations. Use independent judgment and initiative. Maintain confidentiality. Learn and use required software applications.

Skill in:

Typing at a corrected speed of 45 words per minute. Working with personal computers, including (e.g. Microsoft Office(R)) and other applicable software. Reading, writing and communicating in English at an appropriate level.

Education, Training, and Experience:

Graduation from high school or equivalent. Three years of recent, paid work experience performing a variety of complex clerical support duties. Recent work experience must have included frequent contact with the general public. An Associate's degree (or 60 semester units at an accredited college or university) may substitute for one year of the required experience. Supplemental Information How to

Apply:

Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so will result in your application being evaluated without the education being considered.

Typing Certificates:

If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 45 wpm net (gross minus number of errors). You must attach the typing certificate to the application. The typing certificate must be five minutes in length, dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.

Selection Process:

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Performance/Written Examination Practical Test:

Qualifying (Typing/Keyboarding @ 45 wpm, Microsoft Word and Excel) Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Note:

Internal staff who submit transfer applications must notify the analyst in charge of the recruitment, via email, upon submission of their transfer application.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.