Student Worker, Computer Lab

Job Description:

Student Worker, Computer Lab Department:

Learning Innovation Pay Classification:

$12/hr (PT)

Reports To:

Instructional Designer FLSA Status:

Non-Exempt Job Summary :

Support daily operations of the computer labs.

Minimum Required Education:

Must be enrolled as a full-time Hill College student Must maintain above a 2.0

GPA Minimum Required Experience:

Customer service and basic computer skills

Core Duties and Required Knowledge:

Provides exceptional customer service. Performs computer lab service desk functions such as answering patron questions - phone, email, and in-person - managing borrowed materials and collecting lab usage statistics. Assists computer lab users with basic Microsoft Office application questions and general technology troubleshooting.

Strategic Vision and Program Development:

Assist with the implementation of lab initiatives, provide input on student needs, and help promote programs and services to their peers.

Collaboration:

Work closely with Learning Innovation staff and lab visitors to ensure effective operations and a positive patron experience. Demonstrates a commitment to maintaining a welcoming and safe environment that provides a sense of belonging for all.

Demonstrated Attributes:

Dependability, reliability, strong communication and mentoring skills. Ability to work evenings as required. Enthusiasm for customer service and technology.

Other Information:

This position may require flexible hours, including evenings and event days.

Physical Requirements:

Light work: exerting up to 25 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. The use of arm and/or leg controls requires exertion of force greater than that for light work. Ability to sit and work at a computer for extended periods.