Technical Assistant for Online Learning, Part-Time Temporary

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Online Learning, Part-Time Temporary Category:

Administrative/Professional Subscribe:

New Job Alerts Department:

Distributed Learning Locations:

Batavia, NY Posted:

May 8, 2026

Closes:

Open Until Filled Type:

Part-time Position ID:

200300

Share About Genesee Community College:

Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester. One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities. EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State. The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus. SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at .

Job Description:

GENERAL FUNCTIONS

The Part-Time Technical Assistant for Online Learning supports student success in online, hybrid, and HyFlex courses by engaging in proactive outreach, following up on Early Alert reports, and responding to student inquiries. This position plays a key role in assisting students with navigating online learning tools, identifying support resources, and fostering academic persistence in a digital learning environment. The assistant provides timely, high-quality customer service through multiple communication channels, working collaboratively with faculty, advisors, and student services.

SPECIFIC RESPONSIBILITIES

Provide friendly and responsive support to online students via phone, email, and web-based systems. Conduct proactive outreach to students flagged in Early Alert reports and document follow-up. Help students understand and navigate the college's online learning platform (e.g., Brightspace), MyGCC, and other academic tools. Answer general questions about online learning policies, deadlines, participation expectations, and available support services. Refer students to appropriate campus resources (e.g., tutoring, advising, tech support) as needed. Maintain detailed records of outreach efforts and student interactions. Assist in identifying patterns in student challenges and share insights with the Online Learning Office. Support initiatives to improve student engagement, retention, and satisfaction in online courses, including social media. Perform other duties as assigned to support the success of online learners.

Requirements:

EDUCATION

Associate's degree required, bachelor's preferred

EXPERIENCE

Preferred:

One year of customer service or student support experience, preferably in higher education Experience with a Learning Management System (e.g., Brightspace), student information systems (e.g., Banner), or early alert systems Familiarity with online learning environments and student support strategies

KNOWLEDGE SKILLS AND ABILITIES

Excellent interpersonal, written, and verbal communication skills Strong organizational skills and attention to detail Demonstrated ability to work independently and as part of a team Commitment to diversity, equity, inclusion, and accessibility in education Ability to work within multiple systems and platforms, including email, spreadsheets, and web-based forms

Additional Information:

RELATIONSHIPS

Reports to the Director of Online Learning. Collaborates closely with Online Learning staff, faculty, advisors, and Student Success staff.

SALARY AND CONDITIONS OF EMPLOYMENT

This is a temporary, part-time position at 19.5 hours per week and is compensated at a rate of $18.29 per hour. Must be available to work on weekdays to support service demands.

BENEFITS

NYS Retirement Options Flex Spending Account GCC Tuition Assistance Access to the Employee Assistant Program (EAP) Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena On Campus dining options for breakfast, lunch and dinner Access to approximately 90,000 items via

GCC's Library Services Application Instructions:

This position is open until filled. Review of applications will begin immediately. Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community. Frequently Asked Questions (FAQs) Powered by