Director, AI Transformation

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters

• to you, to your community, and to the world. Progress starts with you. Job Description With data being the fuel that drives our future
• our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data
• The AI Products & Analytics team under the Global Data Office is creating the next generation of scalable and responsible AI, ML and Data solutions and products to solve client and consumer problems.

We are a cross-functional team of data scientists, product/program managers, data engineers and ML Engineers focused on generating value for the payment ecosystem. We are dreaming of the next generation of AI features and products, Agentic AI solutions and high-quality analytics and data science support for our internal partner teams. This position is in the AI Practices & COE sub-team under the AI Products & Analytics team, focused on AI Transformation of the Global Data Office. The AI Transformation program aims to accelerate operational efficiency and foster innovation through targeted automation. By deploying scalable AI solutions to existing time-consuming workflows with high potential for AI disruption, this will ensure measurable, sustainable benefits across the Global Data Office.

Responsibilities include:

The individual in this role will lead the design, development, and implementation of agentic AI systems—autonomous agents capable of reasoning, planning, and executing tasks—to drive enterprise workflow automation and productivity. This position requires end-to-end ownership from ideation through deployment, combining strategic program leadership, technical depth, and cross-functional collaboration Own the AI transformation roadmap for workflow automation, ensuring that agentic AI initiatives align with business objectives and deliver measurable outcomes. Lead discovery and design efforts by mapping business processes, identifying high-value automation opportunities, and defining agent roles, capabilities, and governance guardrails. Develop and prototype solutions by building proof-of-concepts that leverage large language models (LLMs), agent frameworks, and workflow orchestration tools. Provide technical oversight by reviewing code and prompts, guiding system design decisions, and defining evaluation methodologies and performance benchmarks. Drive program execution by managing sprints, milestones, budgets, and stakeholder engagement across cross-functional teams. Partner with business leaders to translate operational challenges into scalable AI solutions and quantify the ROI of automation initiatives. Collaborate with multidisciplinary teams—including AI engineers, data scientists, UX, and operations—to deliver impactful outcomes. Lead organizational adoption of AI tools and processes through Centers of Excellence or transformation programs. Oversee integration and deployment by ensuring seamless connectivity between AI agents and enterprise systems through APIs, data pipelines, and workflow platforms. Ensure governance and risk management by enforcing standards for security, privacy, compliance, and ethical AI practices. Measure and iterate on outcomes by defining and tracking KPIs for productivity, performance, quality, and adoption, driving continuous improvement and scalability. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications
• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.

g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD U.S. Applicants Only The estimated salary range for this position is $219,100.00 to $ 350,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you'll feel right at home here. Help us to uplift everyone, everywhere. Whether you're starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Visa, we are driven by a common purpose

• to uplift everyone, everywhere by being the best way to pay and be paid.

Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career. Your journey starts here — discover how we hire Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today! Learn our recruiting process