A General ERP Analyst or Consultant collects and analyzes data that provides an accurate picture of enterprise resource planning requirements and performance for an organization.
The Enterprise Application Analyst is responsible for analyzing, designing, implementing, and maintaining complex enterprise applications that support our organization's business processes. They work closely with end-users, developers, project managers, and vendors to identify and resolve issues, provide technical expertise, and ensure the successful delivery of projects.
Minimum Qualifications:
Bachelor's degree in computer science, information systems, or relate field, AND Two (2) years of experience in enterprise application analysis or related field. Experience with enterprise applications such as Computer-aided dispatch (CAD), Records Management System (RMS), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS). Strong analytical and problem-solving skills. The preferred candidate will have experience with Structured Query Language (SQL), database management, or project management. A comparable amount of education and experience may be substituted for the minimum requirements.
Selection Process:
The selection process will include a review of each qualified applicant's education and experience and a formal interview in accordance with VSO policies and procedures.
Background Screening:
This position will require an extensive background investigation.
Essential Functions:
Analyze business requirements and design solutions to meet business needs. Develop and maintain technical documentation, including requirements, design documents, and user manuals. Configure and customize enterprise applications to meet business needs. Conduct system testing, including creating test plans, test cases, and test scripts. Provide end-user support, including troubleshooting and issue resolution. Collaborate with peers and vendors to identify and resolve technical issues. Participate in project planning and implementation, including providing estimates and timelines. Stay up to date with emerging trends and technologies in enterprise applications. Participate in the on-call rotation. Attends work on a regular and consistent basis. Must adhere to Federal, State, County, and local ordinances. Performs other duties as assigned.
Status:
Civilian Blood and Viral Pathogen Risk:
Minimal Risk Environmental Conditions:
General office setting with most duties being performed while sitting at a desk, table, or workstation. Must be able to work under stressful conditions. Must be able to relocate to other county locations based upon operational needs. Must be able to remain available to work when a public emergency or disaster occurs.
Skills and Abilities:
Ability to work independently and as part of a team. Ability to plan, schedule, and coordinate system development tasks. Ability to interpret technical system statements and develop flow charts. Demonstrate ability to identify opportunities for system improvement. Ability to create clear and effective workflow and procedural documentation. Ability to engage in self-directed learning. Strong oral and written communication skills. Ability to make decisions in accordance with laws, regulations, and policies. Ability to interact effectively with others. Ability to reach and comprehend technical and professional materials, including journals, schematics, instructions, memos, and procedures. Ability to write reports, critiques, memos, and procedures. Skills in supporting computer systems. Skills in building effective working relationships. Ability to analyze data, draw conclusions, and produce summary reports. Ability to think logically and demonstrate attention to detail.
Required Knowledge:
VSO General Orders and procedures. Data management systems. Data storage, retrieval, and manipulation. Microsoft 365 applications and SharePoint. Systems analysis, data processing, mathematics, statistics, logic, and principles of reasoning. Troubleshooting, diagnosing, and research. SQL or JavaScript.
Physical Requirements:
Manual dexterity. Ambulate independently. Sit for extended periods of time. Utilize a computer/keyboard for extended periods of time. See at normal range or with reasonable accommodation. Hear at normal level or with reasonable accommodation. Occasionally bend, squat, reach, grasp. Occasionally lift up to thirty-five pounds (35lbs). Equal Employment Opportunity Employer M/F/D/V
