Enterprise Patching Analyst

Enterprise Patching Analyst at Envision Technology Solutions Enterprise Patching Analyst at Envision Technology Solutions in Columbus, Ohio Posted in about 15 hours ago.

Type:

full-time

Job Description:

Hi, EPS statement of work - staffing role

Description-details:

?

Patch Management Support:

Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support. ?

Incident, Task & Change Management:

Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the WAB environment. ?

KRI & SLA

Tracking:

Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the system enterprise. ?

Cross-Team Collaboration and Support:

Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise. ?

Tool Familiarity:

Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. ?

Software Packaging:

Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM). ?

Project Support:

Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts. ?

Continuous Improvement:

Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability. Technical Skill-Requirements for EPS Analyst Role -

Patch Management Analyst Qualifications:

• Bachelor's degree in information systems, or related field.
• 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional collaboration.
• General support knowledge involving the Financial-Banking industry preferred.

Responsibilities:

• Administer patch management support of servers, workstations and enterprise system devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.

Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work. :

EPS Analyst Job Role Details :

Enterprise Patch Services - Analyst

• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability. Tool & Platform Competencies should include:
• Microsoft Configuration Manager (MCM/MECM/SCCM)
• ServiceNow
• Intune
• Power BI
• PowerShell
• Windows OS
• Active Directory (AD)
• Azure
• PatchMyPC
• Rapid7
• Entra ID
• Point
• Confluence
• (desired) Linux OS