Position Summary Provides frontline help desk triage and direct operational support for end-users including command logistics personnel, purchase cardholders, travelers, and procurement officers, encountering labor distribution, timekeeping, internal project funds processing issues, resolving basic transactional blocks and purchase order anomalies.

Key Responsibilities Help Desk Operations:

Monitor and manage the incoming support ticket queue; log issues thoroughly into the Issue Log within strict Service Level Agreements (4-hour response standard). Log, track, and manage tickets submitted to the help desk; provide prompt, courteous, and accurate technical advice.

Transactional Troubleshooting:

Resolve routine labor cost distribution errors, process timesheet defaults, and assist users with Personnel Number (PERNR) updates.

Over-the-Shoulder Assistance:

Deliver virtual one-on-one troubleshooting (via Microsoft Teams) to guide end-users through standard SAP accounting transactions.

Ticket Escalation:

Conduct initial root-cause analyses and escalate unresolved or systemic defects to Mid-Level and Senior Analysts.

ProcurementGoods Receipt Triage:

Correct routine purchase order (PO) discrepancies, guide users through goods receipt and acceptance validations, and resolve basic

WAWF/DMLSS

staging mismatches.

Travel Voucher Support:

Support command personnel with basic travel disbursement errors and accounting posting validations.

Knowledge Sharing:

Assist in updating frequently asked questions (FAQs) and standard quick-reference job aids.

Minimum Qualifications Experience:

Minimum of one (1) year of direct hands-on experience with Navy ERP .

Education:

Bachelor's Degree from an accredited institution. (Two additional years of relevant experience may substitute for the degree).

Functional Knowledge:

Practical familiarity with Navy ERP labor scheduling, timekeeping, funds distribution screens and T-codes, procurement workflows, purchase orders, or travel accounting entries.

Additional Candidate Requirements Clearance Verification:

Confirmation of U.S. Citizenship and status of active DoD Tier 3 (Secret) adjudication in DISS.

Availability:

Ability to support the 20% onsite cadence at client site in Northern Virginia. Potential for limited travel.

Technical Productivity Suite:

High proficiency with Microsoft Office (Excel, Word, PowerPoint), Microsoft Visio, and Microsoft Teams.

Modern Technologies:

Experience or familiarity with business process automation tools (Power BI, Power Automate, and emerging enterprise AI technologies) is highly desired.