Salesforce Tester with

Case Management Location:

Menlo Park, CA -

Onsite Role:

Salesforce QA / Tester -

Case Management Job Summary :

We are looking for a Salesforce Tester with strong experience in Salesforce functional testing and Case Management . The candidate should have hands-on experience testing Salesforce applications, validating business workflows, case lifecycle processes, integrations, and data.

Key Responsibilities:

Perform functional, regression, integration, and end-to-end testing of Salesforce applications. Strong experience with Salesforce Case Management workflows and business processes. Test case creation, assignment, routing, escalation, status updates, queues, case closure, and related workflows. Validate Salesforce Service Cloud / Customer Service functionality. Create and execute test scenarios, test cases, and test scripts. Perform defect identification, tracking, retesting, and closure using Jira or similar tools. Validate Salesforce configurations including Flows, Validation Rules, Profiles, Roles, Permission Sets, Objects, and Reports . Test integrations between Salesforce and external applications/APIs. Perform data validation and ensure data integrity across Salesforce. Work closely with Salesforce Developers, Business Analysts, and Product Owners in an Agile environment.

Required Skills :

Salesforce QA / Salesforce Testing Salesforce Case Management - Mandatory Salesforce Service Cloud Functional & Regression Testing End-to-End / Integration Testing Salesforce Flows & Validation Rules Defect Management / Jira API / Integration Testing Agile / Scrum