Title:

ServiceNow Developer and Platform Configuration Administrator Location:

New Orleans, LA, Little Rock, AR, or Jackson, MS Must be willing to go to the office 3 days/week . Must have experience with ServiceNow version

Zurich Description:

Client is seeking a Senior ServiceNow Developer and Platform Configuration Administrator with strong hands-on experience in ServiceNow development, platform administration, configuration, integrations, and AI-powered workflows. The candidate must have experience with the ServiceNow Zurich release. Responsibilities Design, develop, configure, and maintain ServiceNow applications, modules, workflows, and business processes. Develop and implement AI-powered workflows and automation within the ServiceNow platform. Configure and administer ServiceNow platform components, including tables, forms, fields, lists, roles, groups, ACLs, notifications, UI policies, and business rules. Develop and maintain Flow Designer, Workflow, IntegrationHub, and automation solutions. Leverage ServiceNow AI capabilities, including AI-powered workflows, intelligent automation, and related Now Assist capabilities. Develop and maintain Script Includes, Client Scripts, Business Rules, UI Actions, UI Policies, and Data Policies. Design and implement integrations between ServiceNow and enterprise applications using REST, SOAP, APIs, IntegrationHub, and web services. Perform platform configuration, administration, troubleshooting, performance optimization, and ongoing maintenance. Troubleshoot complex application, workflow, integration, and platform issues. Participate in ServiceNow upgrades, patches, testing, and release management, with specific experience supporting the Zurich release. Required Skills 10+ years of ServiceNow development and administration experience. Strong hands-on experience with ServiceNow development and platform administration. Mandatory experience with ServiceNow Zurich release. Strong experience with ServiceNow platform configuration and administration Strong experience developing AI workflows and AI-enabled automation in ServiceNow. Experience with ServiceNow Flow Designer and Workflow. Strong knowledge of ServiceNow scripting, including: JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies Strong experience with ServiceNow platform configuration and administration. Experience with IntegrationHub and enterprise integrations. Strong knowledge of

REST/SOAP

APIs and web services. Experience troubleshooting complex ServiceNow workflows, scripts, integrations, and platform issues. Strong understanding of ITSM processes and ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog. Ability to analyze complex business requirements and develop scalable technical solutions.