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Hybrid Data Analyst - Tableau & Contact Center Analytics (CT ONLY)
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What they do
A Tableau Developer develops and builds technology systems that support business intelligence and analytics using Tableau software. Sets up systems for collecting data on business operations, customers or sales and supports analyses done by business intelligence analysts and other analysts across the organization.
$108,111 / year median in Connecticut
-6% projected decline
Job Description
Hybrid Data Analyst | Tableau + Conversational Intelligence | Southington, CT Turn millions of customer conversations into insights that actually change how Fortune 500 brands serve their customers. We're a BPO supporting multiple high-profile clients
- meaning your dashboards won't sit unused.
What You'll Own:
Build and own intuitive Tableau dashboards used daily by operations leaders and clients Mine structured + unstructured data: transcripts, sentiment, topic modeling, QA scores, agent performance, CRM/WFM/telephony data Find the story- spot trends, anomalies, and CX improvement opportunities before anyone else does Present clear, visual narratives directly to clients and stakeholders
- not through a manager Automate recurring reporting and improve dashboard performance and data quality What Gets You an Interview [Must-Haves]: 3+ years as a Data Analyst in a contact center, customer service, or CX analytics environment Advanced Tableau
- you build performant, interactive dashboards from scratch, not just edit them Strong SQL and experience with large, messy datasets from multiple sources Hands-on experience with a Conversational Intelligence platform: CallMiner, Genesys, NICE, Verint, Observe.
- sentiment, topic modeling, QA transcripts Live within commuting distance of Southington, CT for hybrid schedule (Tue-Thu in office)
Bonus Points :
[Preferred] Experience supporting QBRs or external client presentations Familiarity with AI-driven speech/text analytics Bachelor's in Analytics, Stats, Business, CS or equivalent real-world experienceWhy Join Us:
Full-time, hybrid flexibility- 3 days in office, 2 remote High-visibility work
- your insights drive measurable CX and operational improvements Multi-client exposure
- more variety and faster learning than a single-brand role
Logistics:
Full-time | Southington, CT | Must be authorized to work in the US- No sponsorship available at this time.