Reporting & Automation Analyst Only W2 Pay Rate Any Visa will work Onsite/Hybrid - Atlanta, GA What are the top 3 skills required for this role? 1. Power BI Development & Data Modeling 2. Tableau Dashboard Development 3. Report Automation & Analytics 4.

ITIL / ITSM

Expertise 5. ServiceNow Reporting & KPI Management Certifications Required ITIL v4 Foundation Certification (mandatory/preferred). Microsoft PL-300 (Power BI Data Analyst Associate). Tableau Certification. We are seeking a highly experienced Reporting & Automation Analyst/Lead with 10+ years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes. The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable. ________________________________________ Key Responsibilities Reporting & Analytics Design, develop, and maintain enterprise dashboards using Power BI and Tableau. Create executive-level reports, scorecards, and KPI dashboards. Perform trend analysis and deliver actionable business insights. Develop operational reporting for Incident, Problem, Change, and Service Management functions. Present findings and recommendations to senior leadership. Automation & Process Improvement Automate report generation and distribution processes. Leverage Power Automate, SQL and scripting tools to eliminate manual efforts. Identify opportunities to improve operational efficiency through automation .

ITIL & ITSM

Reporting Support and enhance reporting for: o Incident Managemento Problem Managemento Change Managemento Availability Managemento SLA Management Develop dashboards for

MTTR, SLA

compliance, backlog trends, recurring issues, and service performance metrics. Work closely with IT Operations and Service Delivery teams to drive continual service improvement.

Stakeholder Management Gather reporting requirements from business and technical stakeholders. Translate complex datasets into meaningful visualizations and business narratives. Support monthly, quarterly, and executive governance reviews. Partner with cross-functional teams to drive data-driven decision-making. ________________________________________Required QualificationsExperience 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting. Minimum 5+ years of hands-on Power BI experience. Minimum 3+ years of Tableau development experience. Experience supporting enterprise-scale reporting environments. Experience working in ITSM or IT Operations environments. Technical Skills Power BI (DAX, Power Query, Data Modeling) Tableau Dashboard Development SQL & Data Analysis Power Automate Excel Advanced Reporting ServiceNow Reporting & Analytics

KPI, SLA

& Operational Metrics Reporting Data Visualization & Storytelling

ITIL / ITSM

Expertise Strong understanding of: o Incident Managemento Problem Managemento Change Managemento Service Request Managemento Service Level Managemento Continual Service Improvement (CSI) Experience working within ITIL-driven organizations. ________________________________________ Preferred Qualifications ITIL v4 Foundation Certification (mandatory/preferred). Microsoft PL-300 (Power BI Data Analyst Associate). Tableau Certification. ServiceNow Reporting / Performance Analytics experience. Exposure to Dynatrace, Splunk, Grafana, or other observability platforms.________________________________________

Key Deliverables Executive Dashboards & KPI Scorecards Automated Reporting Solutions SLA & Service Performance Reports Incident & Problem Trend Analysis Capacity & Availability Dashboards Leadership Presentations & Insights Continual Service Improvement Metrics Pay:

$35.00 - $40.00 per hour Expected hours: 40.0 per week

Work Location:

In person