Job Summary Our client, a leader financial services provider, is seeking a Salesforce Support Engineer to support and administer enterprise Salesforce environments. The ideal candidate brings experience with Salesforce Administration, Sales Cloud, Service Cloud, Omnistudio, Apex, integrations, and ServiceNow-based support processes within a complex enterprise environment. Contract Details Contract engagement through February 2027

Work Model:

Hybrid Location:

Chicago, IL Core Responsibilities Serve as the primary Salesforce support engineer for multiple Salesforce applications Manage daily operations, maintenance, and administration of Salesforce environments Monitor system performance and ensure platform stability and reliability Utilize ServiceNow to manage incidents, requests, and support activities Manage users, roles, profiles, permission sets, territory management, and security settings Configure and customize Salesforce objects, fields, record types, page layouts, sharing rules, permission sets, and Lightning Flows Develop and maintain triggers, custom objects, and workflow enhancements Perform minor Apex and Batch Apex code modifications Troubleshoot Lightning Web Components (LWC) and platform issues Develop custom reports and dashboards Execute data loads, migrations, and cleanup activities Support enterprise data architecture and governance initiatives Ensure data quality and integrity within Salesforce environments Support integrations involving REST APIs, Platform Events, Streaming APIs, Informatica, and ETL processes Create and maintain technical documentation and standard operating procedures Stay current with Salesforce platform enhancements and recommend improvements Required Skills & Experience (Must-Haves) Bachelors degree in Computer Science or equivalent professional experience 5+ years of hands-on experience as a Salesforce Administrator and/or Developer Experience supporting Sales Cloud and Service Cloud environments 2+ years of experience working with ServiceNow and ITSM processes 2+ years of experience with data architecture and data migration Strong understanding of Salesforce best practices and platform administration Experience with Lightning Flows, reports and dashboards, record types, page layouts, permission sets, territory management, roles and profiles, sharing rules, custom objects, Apex development, Batch Classes, and Lightning Web Components (LWC) Experience with Omnistudio, Omniscripts, Informatica, REST APIs, Platform Events, Streaming APIs, ETL processes, GitHub, and Copado deployments Experience with Agile methodologies, Azure DevOps (ADO), Azure, Confluence, ServiceNow, and Incident, Change, and Problem Management processes Preferred Skills & Experience (Nice-to-Haves) Salesforce Certified Administrator certification Salesforce Platform Developer I certification Salesforce Platform App Builder certification Salesforce CPQ experience Salesforce Financial Services Cloud experience Experience with Marketo, Seismic, Qualtrics, and Discovery Framework Experience with testing automation and defect management platforms Key Competencies & Behaviors Analytical Problem Solving Troubleshooting Skills Stakeholder Management Technical Communication Attention to

Detail Organizational Skills Cross-Functional Collaboration Solution-Oriented Mindset Work Environment Work Model:

Hybrid Location:

Chicago, IL Contract engagement through February 2027

Compensation & Benefits Pay Range:

The approximate pay range for this position is between $28.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. Were passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moments notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy. [143138]